Employment Link Officer

Coventry Job Shop
£27514 - £33486
02 Aug 2022
14 Aug 2022
Job Ref
Resourcing Team
Contract Type
Fixed Term Contract
Working Pattern

The Employment & Skills Service is part of Coventry City Council.  We work with a range of delivery partners to provide a wide portfolio of top quality support to Coventry residents of all ages who are looking for work.  We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people. 

Our friendly and welcoming Job Shop is situated in Coventry City Centre. We are here to support all Coventry residents to search for employment, training, apprenticeships and work placements.  People can explore a wide range of local vacancies that are updated daily and access training opportunities.  

We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job.  The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UK 

Our Values

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation. 


Our Values are:

What is the job role?

Fixed term contract until 31st December 2023.

This is an exciting opportunity to join the Employment and Skills Service and be part of our Job Shop delivery and ESF-funded programmes.  This initiative is set up to ensure Coventry residents receive high quality and personalised support, enabling them to move closer to and into good quality employment.

This role involves leading a team of Job Coaches who will be working with individuals, ensuring that customers receive support to develop their skills to secure work.  The team will support residents of Coventry to secure good quality employment through tailormade action plans and reviews.

As a Delivery Lead, you will be responsible for leading and driving a team of Job Coaches to achieve all performance and quality targets and ensure the delivery service meets the needs of Coventry residents.

Your role as Delivery Lead involves

  • Leading a team of job coaches, ensuring the work carried out is ESF compliant, performance targets are met and the team are fully engaged and supportive of their customers
  • Working with a One Coventry approach with the wider Skills and Employment team including our Adult Education Service

Maintaining and completing accurate records to meet ESF requirements, checking eligibility evidence and supporting management to ensure that ESF targets and a quality customer journey is achieved

Who are we looking for?

You will need to inspire others through your strong leadership skills and capability to enhance team and participant outcomes into a positive destination.

You will lead, motivate, develop and performance manage the team to continuously improve and increase their capability to deliver a high quality service against performance/project targets whilst ensuring customer service standards are maximised for sustainable employment or education.

As an experienced people and performance manager who has proven ability to lead and motivate a team, you will consistently review caseloads for customer/learner engagement and outcomes with each Job Coach, providing clear direction through regular briefings, formal 121’s and robust calendar management for productivity. 

You will have the ability to identify underperformance and prioritise team members for additional support to enhance capability for the achievement of key performance indicators and meet overall responsibilities within their job role.

As Delivery Lead, you will be confident in supporting and motivating the team daily whilst in the Job Shop, outreach venues and through digital platforms.  You will support communications and encourage fluid working relationships across both the Job Shop and within Coventry’s Adult Education centres for the success of the project.

You will be instrumental in auditing and ensuring all ESF paperwork generated by the team is accurate and compliant for each quarter claim, along with participant records to reflect a clear customer journey in accordance with quality standards and funding guidelines.

Supported by the European Social Fund 2014-2020

For full details on the application process please read the attached document labelled 'Coventry City Council Application Process


Introduction to Coventry City Council

Coventry is a lively, multicultural city, which embraces old and new. Around the modern city centre there are traces of history everywhere – in the old city walls, the timber-framed buildings and the reconstructed medieval Spon Street. But Coventry has always had an eye on the future, and is now firmly focused on regenerating and re-inventing itself to meet the challenges of the 21st Century. With major developments and new projects taking place right across the city, Coventry City Council is the place to be!

There's a huge buzz about the city – Coventry ranks as the 8th best city to live, work and do business in the UK, and it was the UK City of Culture 2021. We believe this will help put Coventry on the map for all the right reasons as you can feel the sense of local pride throughout the city. It also offers a unique, once-in-a-lifetime opportunity to those joining us to play their part in it.

We genuinely believe that Coventry City Council is a special place. You will be joining Coventry City Council during an exciting time to become part of a team that contribute to achieving our visions for the city. We have made our council a place where we look after our people, making sure you're happy in your work and given everything you need to succeed. We've created friendly, welcoming workplaces where everyone is working towards the same cause, providing the best possible services for the city of Coventry.

As a council with improvement at its heart, we’re committed to making life better for the people who live and work in Coventry. We’re equally concerned with the quality of life enjoyed by our people, so by joining us, you won’t just be helping the community, you’ll be helping yourself too.

Not only do you get to work alongside great people that are helping to improve services for our community we offer great benefits too! For your valued contribution we will provide a fantastic benefits package including;

  • Flexible working arrangements
  • Generous annual leave allowance starting at 27 days and rising to 32 days
  • Opportunity for Salary Match and Pay progression through multiple increments
  • Outstanding local government pension scheme
  • Learning & Development with access to certified courses.
  • Access to an award winning Occupational Health Team
  • Vibrant employee networks 
  • Lifestyle savings
  • Salary Sacrifice Schemes; Car Scheme, Cycle to work and more
  • Interest free travel loans
  • Payroll giving scheme
  • Workplace parking scheme
  • Maternity, paternity and adoption Leave
  • And much more