Customer Service Advisor - Revenues and Benefits

1 day left

Sandwell Council, Freeth Street, Oldbury B69 3DE
Band D, SCP 9 - 17 (£21,269 - £24,920 per annum) (£11.02 - £12.92 per hour)
02 Aug 2022
16 Aug 2022
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Contract Type
Working Pattern

Previous Applicants need not reapply

An exciting opportunity has arisen to recruit a Revenues and Benefits Customer Service Advisor who will be required to deal with inbound customer queries through multiple communication channels. The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with, telephone, written, electronic and some face to face communication.  

The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact.

Revenues and Benefits knowledge would be an advantage however legislative and systems training will be provided.

This post is currently operating as a hybrid role with some home and office working however this is subject to change.

You must hold a minimum of 4 Grade C GCSE’s or equivalents, to include English and Maths.  Qualification evidence will be required at Interview stage.

Interviews are scheduled to take place week commencing 22 August.  Unfortunately no alternative dates can be offered.

Employment and a period of 6 weeks training will commence September 2022.

Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.


37 hours per week. Hours of work are 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 hours per week.  

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Supporting documents
Job Description
Information for Applicants
Personnel Specification

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