Customer Service Advisor - Revenues and Benefits
- Employer
- Sandwell Metropolitan Borough Council
- Location
- Sandwell Council, Freeth Street, Oldbury B69 3DE
- Salary
- Band D, SCP 9 - 17 (£21,269 - £24,920 per annum) (£11.02 - £12.92 per hour)
- Closing date
- 16 Aug 2022
- Reference
- SAND000006467
View more
- Sector
- Local Councils
- Job Type
- Administration / Clerical / Secretarial - inc PA, Customer service
- Contract Type
- Permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Previous Applicants need not reapply
An exciting opportunity has arisen to recruit a Revenues and Benefits Customer Service Advisor who will be required to deal with inbound customer queries through multiple communication channels. The role will primarily consist of working in a busy Revenues and Benefits Contact Centre environment dealing with, telephone, written, electronic and some face to face communication.
The role of Customer Service Advisor is to ensure a high level of customer care is delivered at all times, making sure customers are dealt with efficiently and effectively at the first point of contact.
Revenues and Benefits knowledge would be an advantage however legislative and systems training will be provided.
This post is currently operating as a hybrid role with some home and office working however this is subject to change.
You must hold a minimum of 4 Grade C GCSE’s or equivalents, to include English and Maths. Qualification evidence will be required at Interview stage.
Interviews are scheduled to take place week commencing 22 August. Unfortunately no alternative dates can be offered.
Employment and a period of 6 weeks training will commence September 2022.
Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.
Hours
37 hours per week. Hours of work are 8.30 am to 5.00 pm (Monday to Friday) and successful applicants will be required to work a minimum of 37 hours per week.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/info/200233/jobs
Supporting documents
Job Description
Information for Applicants
Personnel Specification
Company
Who are we?
Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.
Why work for us?
- Generous annual leave entitlements
- Access to the Local Government Pension Scheme
- Access to an award-winning employee benefits scheme, which includes:
- An exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology and car parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities
- Flexi-time working
- A variety of leave schemes including carers, compassionate, maternity and paternity
- Volunteering scheme
Your career at Sandwell Council
We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.
Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.
Our plans for the future
Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell.
We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page; http://www.sandwell.gov.uk/Vision2030
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;
https://www.sandwell.gov.uk/counciljobs
For information on our Values and Behaviours, please visit:
https://www.sandwell.gov.uk/council/values-behaviours
To view a copy of the Local Government Career Guide, please visit;
https://www.wmjobs.co.uk/staticpages/30847/local-government-careers
- Website
- http://www.sandwell.gov.uk/
- Telephone
- 0121 569 3300
- Location
-
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
Oldbury
West Midlands
B69 3BS
United Kingdom
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