Care Quality Monitoring Officer

Council House, Manor Square, Solihull, B91 3QB
£31,895 to £37,568 p.a. Incremental progression is subject to performance.
03 Aug 2022
02 Sep 2022
Job Ref
Contract Type
Full time permanent
Working Pattern

37.0 Hours per Week

Commissioning Team - Adult Social Care

We are expanding our Commissioning Team - are you solution-focused, innovative, and driven to achieve the best possible outcome for Solihull citizens? Then read on to find out more.

During the COVID-19 pandemic the Commissioning Team has faced its biggest challenges whilst working on the front line with the care sector in Solihull. As we now learn to live with COVID-19 the Commissioning Team remains ambitious by driving forward our transformational approach and working closely with providers, bringing new ideas and responses to the fore and ensuring we have the right range of innovative services to meet the changing needs of the people of Solihull.

As a Care Quality Monitoring Officer, you will work with Social Care providers to assess and monitor the quality of their services. You will support providers to ensure there are continuous improvements in care standards and determine compliance with contracted terms and conditions. You will also support investigations of complaints and/or concerns about the quality of services, this includes active participation with safeguarding issues and to support and review remedial actions to improve.

We are looking for someone who is enthusiastic and motivated with Commissioning, Procurement or Operational experience in Adult Social Care. You will bring your knowledge of what matters to people who use care and support services, understanding what excellent social care looks like and be someone who can successfully communicate and engage with providers.

You will need to be able to work at pace, work effectively with team colleagues to monitor provider effectiveness and develop expertise in areas of best practice in care.

In return, you will be working with friendly and supportive colleagues who are committed to delivering excellent outcomes. You will be part of a dedicated team where you will be valued and work within a local authority that really understands and respects the contribution of Adult Social Care and Support to the local community. You will also appreciate the importance of commissioning in the delivery of these services.

We also offer:

  • A range of flexible working options
  • Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year
  • A flexitime scheme with up to 24 days per year
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
  • Family and carer friendly policies
  • Access to the Local Government Pension Scheme
  • Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme

We have increased our investment in Commissioning therefore if you have the skills, experience and passion and want to be part of our ambitious journey then please consider applying.

The Commissioning Team currently operates a hybrid approach to include time working in the office and working from home. 

Closing date for completed applications is Friday 2nd September

Interviews will be held on Thursday 22nd September

To apply for this vacancy please click on the link below.  If you have a specific question or require further information, please contact Jennifer Stallard, Commissioning manager on 0121 704 6650 or email

Please note we do not accept CVs.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required .

This post requires the following Disclosure and Barring check: Not required .

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.

Supporting documents
Job Description and Person Specification