Birmingham City Council

Income Services Officer

04 Aug 2022
18 Aug 2022
Job Ref
Job Type
Contract Type
Full time permanent
Working Pattern

Birmingham City Council Rent Service

Income Services Officer X3                                 

(Starting Salary £21,269.00 per annum – pro rata for job share)

Permanent - Full time

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant duties for income collection to the Housing Revenue Account. We manage the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants.

Our purpose is to maximise the collection of rent by providing our tenants with advice and assistance in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage. We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits.

Birmingham City Council Rent Service has a number of permanent opportunities. The positions are Income Services Officer working 36.5 hours per week.

You will be based within the Birmingham City Council Rent Service located at Woodcock Street

Your tasks will include:

  • Managing tenants accounts in accordance with escalation process advising and signposting as required.
  • Monitoring tenant’s accounts for payments, adherence to payment arrangements.
  • Taking payments from tenants via the payment system as required in line with all required precautions and GDPR regulations
  • Responding to customer enquires across all service channels (telephone, letter and online)

Successful candidates may have extensive knowledge of welfare benefits to include Universal Credit, will have extensive knowledge of Housing Legislation in the context of income recovery and will have experience of dealing with internal and external customers.

Ideally you will have experience of dealing with internal and external customers, will be able to demonstrate the ability to work well as part of a team and be able to organise work and set priorities.

BCC believes investing in staff to improve the safety, reliability and efficiency of the services we provide and, as part of the Council's wider culture change framework, we have diverse development opportunities on offer designed to meet the needs of the staff and citizens we serve.

We are committed to equal opportunities in employment and service delivery. The policies and practices of the Council aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. BCC is a Disability Confident ‘Committed’ employer and committed to the provision and consideration of reasonable adjustments throughout the application process.

For informal enquires please contact Jennifer Southall -

Ref BCC360

You must upload a Supporting Statement via the miscellaneous attachment on to your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible.

Job Description and Person Specification

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