Dudley Home Improvement Service provides a valuable service throughout Dudley borough assisting vulnerable, older and disabled residents to remain independent safe and warm, by finding ways to adapt, repair or maintain their own homes.

This role will see you supporting both our caseworkers and technical staff by ensuring that all administration and record keeping is maintained to a high standard to enable the team to deliver grant applications, energy advice and building works across both the public and private sector.  

Working within a busy team, both at home and within the office as required, the successful candidate is likely to be an enthusiastic and responsible team-player, who is committed to high standards of customer care and able to work unsupervised and perform well to targets and deadlines. You should also display a real commitment to and empathy with the needs of older and disabled people and have a sensitive and discrete approach to confidential information.

The role is a full-time role but is available for Job Share by up to two candidates.

The candidate(s) will be 'Agile Workers' expected to spend some time in the office and some time working at home.

Candidates for this post should have an understanding of the issues facing vulnerable people to remain independent, safe and warm in their own homes and an appreciation of the link between housing and health. To succeed in this role you should have an appreciation of Disabled Facilities Grants, adaptations, home repairs and improvements, energy issues and the welfare system. 

Good verbal and written communication skills are essential, applicants should be highly organised and possess good I.T. skills.

For further details please email Helen Langley via helen.langley@dudley.gov.uk

NB: We reserve the right to close vacancies before the advertised date if a large number of applications have been received.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance; https://help.wmjobs.co.uk/  

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/

Supporting documents
Person Specification
Job Description
Benefits List