Early Intervention and Tenant Support Officer
- Employer
- Sandwell Metropolitan Borough Council
- Location
- Sandwell Council House, Freeth Street, Oldbury, B69 3DE
- Salary
- Band E SCP 18-25 (£25,419-£30,095 per annum) (£13.18-£15.60 per hour)
- Closing date
- 24 Aug 2022
- Reference
- SAND000006498
Job Details
Sandwell Metropolitan Borough Council is looking to recruit six Early Intervention and Tenant Support Officers within their Income Management Service. This is a new role and we are seeking outstanding and dedicated individuals who share our passion for improving customer’s lives.
You will have responsibility for case managing all new tenancies within the first three months of their tenancy commencing and all new Universal Credit customers for the first three months of a new claim.
You will also be responsible for providing a proactive and comprehensive customer service to customers and performing financial inclusion activities which aim to maximise income and prevent tenancy failure.
The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with tenancy sustainment through the provision of quality advice, assistance and support to those in need. You will play a key role in providing holistic advice and support to customers, undertaking risk assessments and delivering financial inclusion campaigns.
We are interested to hear from applicants who can demonstrate the following:
- A minimum of 2 year’s experience of working in an advice/income collection environment providing income, financial or debt management advice
- Strong oral/written communication, time management, organisational and inter-personal skills
- Experience of dealing with vulnerable customers and customers who have complex/multiple needs
- Proven experience of delivering excellent services to customers both face to face and by telephone
- Experience of working to deadlines, prioritising and organising workloads
- An understanding of why tenancies fail and how early help can assist with tenancy sustainment
- Ability to be self-motivated, work on own initiative, achieve targets and deadlines
- Ability to be open minded sensitive and flexible in approach to the role
- Ability to forward think and anticipate changing demands, provide alternatives to customers, colleagues and management
- Be committed and performance driven
We are looking for applicants who have English and Maths level 2 as a minimum or equivalent. We will consider applicants who do not have the level 2 in numeracy providing they are willing to obtain the qualification within 12 months of commencing the role.
The selection process will consist of a skills test and interview, only those successful following the skills test will be invited to attend the interview.
For an informal discussion, please contact Liam Martin on e mail liam_martin@sandwell.gov.uk
Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell’s Vision 2030 and also guide us when we recruit.
Hours
37 hours per week
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/info/200233/jobs
Supporting documents
Job Description
Personnel Specification
Information for Applicants
Company
Who are we?
Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.
Why work for us?
- Generous annual leave entitlements
- Access to the Local Government Pension Scheme
- Access to an award-winning employee benefits scheme, which includes:
- An exclusive retail discounts portal
- Salary sacrifice schemes for cars, bikes, technology and car parking
- An employee assistance and counselling service
- Annual leave purchase scheme
- A wide variety of learning and development opportunities
- Flexi-time working
- A variety of leave schemes including carers, compassionate, maternity and paternity
- Volunteering scheme
Your career at Sandwell Council
We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.
Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.
Our plans for the future
Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell.
We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page; http://www.sandwell.gov.uk/Vision2030
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;
https://www.sandwell.gov.uk/counciljobs
For information on our Values and Behaviours, please visit:
https://www.sandwell.gov.uk/council/values-behaviours
To view a copy of the Local Government Career Guide, please visit;
https://www.wmjobs.co.uk/staticpages/30847/local-government-careers
- Website
- http://www.sandwell.gov.uk/
- Telephone
- 0121 569 3300
- Location
-
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
Oldbury
West Midlands
B69 3BS
United Kingdom
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