Home Improvement Agency Officer

1 day left

Hereford, Herefordshire
£22,129 - £25,927 per annum
11 Aug 2022
16 Aug 2022
Job Ref
Contract Type
Full time permanent
Working Pattern
Part Time

Job Title: Home Improvement Agency Officer
Contract: Permanent
Location: Plough Lane

Hours: 37 hours

Salary: 06HC £22,129 to £25,927 per annum

Closing date: 16th August 2022

Interview: tbc

An interesting opportunity has arisen to join Home Improvement Team (HIA) as a full time HIA Officer.  The Home Improvement Team provide major and minor adaptions to people’s homes in Herefordshire depending on their eligibility.  In addition, HIA runs a Handyperson scheme for small jobs around the county.

The position is to provide support to the HIA team, which includes surveyors and technicians.  So the post holder will have understanding of welfare and housing legislation and experience of working with other agencies.


This position will also provide cover to receive & process incoming referrals to the Home Improvement Agency service and maintain a database of progress with works, to facilitate business processes within the Home Improvement Agency team.  To provide a high quality service and hold a caseload of customers requesting assistance with home adaptations, the improvement of housing standards or tenant/landlord issues, and to progress requests in line with relevant legislation, policies and procedures.  To provide advice and support to enable the maximum take up of benefits, grants and services among vulnerable households wanting to remain living independently, especially those wishing to repair, adapt or improve their homes, or who wish to consider alternative housing options.


The successful candidate will be expected to work well in a team and also be able to work on their initiative, managing their own workload.  The post holder will have the ability to work with vulnerable people and manage sensitive personal information.  Good computer skills are essential.



In return we will offer

  • 25 days per year rising to 30 after 5 years’ service plus Bank Holidays Enrolment in the Local Government Pension Scheme (LGPS) Provide access to a high quality programme of evidence-based learning and development to enhance skills and practice Regular 1:1’s and development opportunities Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts. We also offer an employee assistance programme that means you will have access to confidential support and advice if you ever need it.

Please refer to the Job Description and Person Specification for more details of this role. 


To apply, please submit your CV along with a supporting statement, referring to the job description and person specification, detailing how you meet the specific requirements of the role.



We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.


The following candidates will be interviewed if they meet the essential criteria for the post:

  • Those who indicate they have a disability.  This is part of our commitment to the ‘Disability Confident’ scheme. Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist.  This is part of our pledge to support the Armed Forces Covenant; and Those who indicate in their supporting statement that they are a Herefordshire care leaver.  This is part of our commitment to supporting young people leaving our care

If you would like to discuss this job in more detail please contact Denis Scerri on 01432 261893

Please note that only shortlisted candidates will be contacted. We will contact you to discuss interview arrangements.  If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at: enquiries@hoopleresourcing.co.uk






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