Civil Enforcement Officer
- Employer
- Malvern Hills and Wychavon District Councils
- Location
- The Council House, Avenue Road, Malvern, WR14 3AF
- Salary
- £22,369 - £24,054 per annum
- Closing date
- 12 Feb 2023
- Reference
- HR0000000800
View more
- Sector
- Local Councils
- Job Type
- Parking / CCTV
- Contract Type
- Full time permanent
- Working Pattern
- Standard
- Hours
- Full-Time
Job Details
Civil Enforcement Officer
£22,369 - £24,054 per annum
This is a varied role, which involves issuing penalty charge notices to vehicles parked in contravention of the Traffic Regulation Orders for On-Street and Off-Street car parking locations in the district of Malvern Hills including the towns of Malvern, Tenbury Wells and Upton upon Severn. Work is completed mainly on foot and will involve moving between sites.
The role is full time, 37 hours per week and will require you to work flexibly on a rota basis, covering a variety of shifts including weekends, evenings and some bank holidays.
Key Requirements
- We are looking for a candidate with a good standard of education, with qualifications in English and Mathematics, you’ll need to be highly motivated with good interpersonal skills and be able to confidently and calmly handle sensitive (and sometimes confrontational) situations in a professional manner, where being firm but professional is a necessity. You will need good communication skills and an ability to work on your own initiative.
- The ability to travel and patrol around the district and outlying villages is essential, you will need to have access to and use of a vehicle to carry out these patrols (business insurance for your vehicle will be required).
- The role will involve working outside alone in all weathers and walking for long periods, (seven or more hours per day). You will need to be able to work on a rota basis and cover a variety of shifts including evenings, weekends and some bank holidays.
Skills and Experience
You will have experience of working in a customer service environment, ideally in a similar role, and you must be able to communicate effectively and work under pressure whilst remaining calm and professional.
Experience of dealing with confrontation and difficult situations, and experience of using a hand held computer would be an advantage, however full training for the role will be given.
About Us
Malvern Hills District Council is a great place to work, with high levels of resident satisfaction and motivated staff who enjoy working with us. Located in South Worcestershire the district boasts a beautiful natural environment, a rich heritage and plenty to do and see. Malvern Hills District is also ranked in the top 20 best rural places to live in the UK.
We pride ourselves on being a progressive organisation who spends our time and energy on what we know matters to our residents and communities – things like creating jobs, keeping the streets clean, helping people feel safe and preventing homelessness.
Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. That's why, as well as a rewarding career, we offer a range of attractive benefits, such as:
* Excellent pension scheme
* Generous annual leave entitlement
* Options to purchase additional annual leave
* Regular job-specific training
* Discounted Gym and swim membership
* Free Employee Assistance scheme including access to counselling services
* Free annual flu vaccinations
* Health and Wellbeing support
* Cycle to Work scheme
* Employee Discounts with a range of companies including EE and
* Kaarp discount scheme which provides a range of employee discounts for days out and holidays
Additional Information
To discuss the post or for further information, please contact Rob Rich, Community Safety and Enforcement Manager on 01684 862290 or rob.rich@malvernhills.gov.uk
Closing date: Sunday 12 February 2023
Interview date: Tuesday 21 February 2023
Supporting documents
Employee Benefits
Job Description
Company
Working for us
Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country.
We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities – things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness.
Working with you
Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find. That's why, as well as providing a satisfying job, we offer a range of attractive benefits, such as agile working for the majority of roles, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.
We value skills and an ability to do a great job over identifying personal information and that’s why we anonymise all our recruitment until we reach interview stage. What you can offer us and how you will uphold our values and behaviours is really important to us and that’s what we look for during our recruitment process.
Our staff are our driving force, and it’s important our workforce reflects the communities we serve. More than 50% of our Senior Management Team is female, as is the majority of our Heads of Service.
We are a member of the Disability Confident Scheme and support the movement of change, to think differently about disability and apply this to how we recruit, retain and develop disabled people.
We value all our staff and are committed to eliminating unlawful discrimination, promoting equality of opportunity, and fostering good relations between people from a diverse range of backgrounds.
Want to know more?
The two councils have a shared Chief Executive and a joint senior management team. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working and partnership arrangements with each other, with other councils and with key stakeholders
Whichever council you work for, you can be sure it will be an enjoyable place to work, you will feel valued and appreciated and have an opportunity to develop your career in line with your potential and expectations. Please click for more information on or Malvern Hills District Council or Wychavon District Council
- Website
- http://www.wychavon.gov.uk/
- Telephone
- 01386 565515
- Location
-
Wychavon District Council
Civic Centre
Queen Elizabeth Drive
Pershore
Worcestershire
WR10 1PT
United Kingdom
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