Service Desk Analyst

County of Herefordshire
£14,576 - £16,192 pro rata
19 Apr 2017
05 May 2017
Job Ref
Contract Type
Part time permanent
Working Pattern
See advert details

Service Desk Analyst
No. Of Vacancies - 2
Hours: 18.5 hours
Location: Plough Lane
Salary: £14,576 - £16,192 pro rata
Closing date: 05/05/2017

An exciting opportunity has arisen to join the Hoople ICT Service Desk, looking after a wide range of public sector and private sector customers and users. We are looking to recruit to two posts each for the morning shift on a busy Service Desk working 18.5 hours over 5 days a week.

You will be working in a team-based environment, logging customer ICT queries, faults and issues coming in via telephone, email and e-form, as well as focusing on 1st line resolution. You will have excellent customer service skills and be focused on customer delivery, as well as possessing a good all-round knowledge of ICT systems and support. You will have some experience of supporting IT users in a business environment.

This role offers a great opportunity for a technically minded individual to be part of an enthusiastic team and to develop ICT skills in an enterprise setting supporting in excess of 6000 users, using enterprise based ICT tools, systems and infrastructure.

Please refer to the Job Description and Person Specification for more details of this role.

PLEASE NOTE: Applicants must apply online for this vacancy, we do not accept emailed CV’S.

Please specify whether you have a disability.

Please note that only shortlisted candidates will be contacted. If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at:

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