The Role:

Civil Enforcement Officer

Full Time – 37 hours per week, with weekend and Bank Holiday working on a rota basis.

Welcome Payment available up to 10% of salary

Up to £28,770 per annum

About Us:

Wychavon District Council operates a range of parking services on behalf of Bromsgrove District Council and Redditch Borough Council.

 

Benefits for a Civil Enforcement Officer:

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. That's why, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme, with an 18% employer contribution.
• Generous annual leave entitlement.
• Options to purchase additional annual leave.
• Regular job-specific training.
• Discounted Gym and swim membership.
• Free Employee Assistance scheme including access to counselling services.
• Free annual flu vaccinations.
• Health and Wellbeing support.
• Cycle to Work scheme.
• Employee Discounts with a range of companies including EE.
• Kaarp discount scheme which provides a range of employee discounts for days out and holidays.
• Being out in the district and enjoying the natural area that you’ll be working in.

Duties of a Civil Enforcement Officer:

• Issuing penalty charge notices to vehicles parked in contravention of the Traffic Regulation Orders for On-Street locations in the Bromsgrove district and Redditch borough, and in the Off-Street car parks.
• Work is completed mainly on foot and will involve moving between sites.
• Patrolling the local areas to maintain good traffic flow.
• Undertake ticket machine checks and assist people in the community to use our facilities.
• Make a difference to the way people can use and access parking spaces.
• Regularly assist customers at Bromsgrove Shopmobility
• Work flexibly on a rota basis, covering a variety of shifts including weekend working.

Key Requirements:

• A good standard of education with qualifications in English and Mathematics.
• Be highly motivated with good interpersonal skills and be able to handle sensitive (and sometimes confrontational) situations confidently and calmly in a professional manner.
• Good communication skills and an ability to work on your own initiative.
• Travel and patrol around the district and outlying villages is essential, and you will need to have access to and use of a vehicle to carry out these patrols (business use insurance for your vehicle will be required).
• Working outside alone in all weathers and walking for long periods, (seven or more hours per day).
• You will need to be able to work on a rota basis and cover a variety of shifts including weekends.
• Other duties as required and provide support to other local areas when needed.
• Experience in a similar role or in customer service, retail and hospitality.

Skills and Experience required for a Civil Enforcement Officer:

• Be proficient in IT and have a good standard of education including qualifications in English and Mathematics.
• Experience of working in a customer service environment, ideally in a similar role, and you must be able to communicate effectively and work under pressure whilst remaining calm and professional.
• We are also interested in hearing from those with experience in customer service, retail, and hospitality backgrounds.
• Experience of dealing with confrontation and difficult situations.
• Experience of using a handheld computer would be an advantage, however full training for the role will be given.

Apply now! We reserve the right to close this vacancy early, should a suitable candidate be appointed.

Supporting documents
Job Description
Employee Benefits