Civil Enforcement Officer

Wychavon and Malvern Hills District Councils
Bromsgrove and Redditch (Across the district and borough)
£26,421 - £28,770 plus Welcome Payment available up to 10% of salary
Closing date
31 Dec 2099

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Local Councils
Job Type
Parking / CCTV
Contract Type
Full time permanent
Working Pattern

Job Details

The Role:

Civil Enforcement Officer

Full Time – 37 hours per week, with weekend and Bank Holiday working on a rota basis.

Welcome Payment available up to 10% of salary

Up to £28,770 per annum

About Us:

Wychavon District Council operates a range of parking services on behalf of Bromsgrove District Council and Redditch Borough Council.


Benefits for a Civil Enforcement Officer:

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. That's why, as well as a rewarding career, we offer a range of attractive benefits, such as:

  • Excellent pension scheme, with an 18% employer contribution.
  • Generous annual leave entitlement.
  • Options to purchase additional annual leave.
  • Regular job-specific training.
  • Discounted Gym and swim membership.
  • Free Employee Assistance scheme including access to counselling services.
  • Free annual flu vaccinations.
  • Health and Wellbeing support.
  • Cycle to Work scheme.
  • Employee Discounts with a range of companies including EE.
  • Kaarp discount scheme which provides a range of employee discounts for days out and holidays.
  • Being out in the district and enjoying the natural area that you’ll be working in.
Duties of a Civil Enforcement Officer:

  • Issuing penalty charge notices to vehicles parked in contravention of the Traffic Regulation Orders for On-Street locations in the Bromsgrove district and Redditch borough, and in the Off-Street car parks.
  • Work is completed mainly on foot and will involve moving between sites.
  • Patrolling the local areas to maintain good traffic flow.
  • Undertake ticket machine checks and assist people in the community to use our facilities.
  • Make a difference to the way people can use and access parking spaces.
  • Regularly assist customers at Bromsgrove Shopmobility
  • Work flexibly on a rota basis, covering a variety of shifts including weekend working.
Key Requirements:

  • A good standard of education with qualifications in English and Mathematics.
  • Be highly motivated with good interpersonal skills and be able to handle sensitive (and sometimes confrontational) situations confidently and calmly in a professional manner.
  • Good communication skills and an ability to work on your own initiative.
  • Travel and patrol around the district and outlying villages is essential, and you will need to have access to and use of a vehicle to carry out these patrols (business use insurance for your vehicle will be required).
  • Working outside alone in all weathers and walking for long periods, (seven or more hours per day).
  • You will need to be able to work on a rota basis and cover a variety of shifts including weekends.
  • Other duties as required and provide support to other local areas when needed.
  • Experience in a similar role or in customer service, retail and hospitality.
Skills and Experience required for a Civil Enforcement Officer:

  • Be proficient in IT and have a good standard of education including qualifications in English and Mathematics.
  • Experience of working in a customer service environment, ideally in a similar role, and you must be able to communicate effectively and work under pressure whilst remaining calm and professional.
  • We are also interested in hearing from those with experience in customer service, retail, and hospitality backgrounds.
  • Experience of dealing with confrontation and difficult situations.
  • Experience of using a handheld computer would be an advantage, however full training for the role will be given.
Apply now! We reserve the right to close this vacancy early, should a suitable candidate be appointed.

Supporting documents
Job Description
Employee Benefits


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Working for us

Wychavon and Malvern Hills District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country.

We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities – things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness.

Working with you

Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find.  That's why, as well as providing a satisfying job, we offer a range of attractive benefits, such as agile working for the majority of roles, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.

We value skills and an ability to do a great job over identifying personal information and that’s why we anonymise all our recruitment until we reach interview stage. What you can offer us and how you will uphold our values and behaviours is really important to us and that’s what we look for during our recruitment process.

Our staff are our driving force, and it’s important our workforce reflects the communities we serve. More than 50% of our Senior Management Team is female, as is the majority of our Heads of Service.

We are a member of the Disability Confident Scheme and support the movement of change, to think differently about disability and apply this to how we recruit, retain and develop disabled people.

We value all our staff and are committed to eliminating unlawful discrimination, promoting equality of opportunity, and fostering good relations between people from a diverse range of backgrounds.


Want to know more?

The two councils have a shared Chief Executive and a joint senior management team.  Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working  and partnership arrangements with each other,  with other councils and with key stakeholders

Whichever council you work for, you can be sure it will be an enjoyable place to work, you will feel valued and appreciated and have an opportunity to develop your career in line with your potential and expectations. Please click for more information on Wychavon District Council or Malvern Hills District Council

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Company info
01386 565515
Wychavon District Council
Civic Centre
Queen Elizabeth Drive
WR10 1PT
United Kingdom

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