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Safer Communities Street Outreach Officer

Dudley Metropolitan Borough Council
Dudley MBC, 4 Ednam Road, Dudley
£29,269.00 - £32,076.00 per annum
Closing date
23 Nov 2023

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Local Councils
Job Type
Community safety
Contract Type
Full time permanent
Working Pattern

Job Details

Dudley Council is committed to preventing and reducing Anti-Social Behaviour, in order to make our Towns and Communities safer environments to live and thrive within.

Dudley is considered the historic capital of the Black Country. An area with a rich heritage, located in close proximity to many towns and cities as well as extensive greenbelt, making it the perfect place to work and live.

We are seeking to recruit a highly motivated, confident, and competent individual who is enthusiastic and committed to making people safe, to join a new team of Safer Communities Outreach Officers. You will have excellent negotiation and communication skills as well as a flair for problem solving and managing conflict.

You should have existing experience in working in a customer service environment, and experience of working within enforcement/ASB environment. You will also need to be committed to working towards, or be eligible to become, accredited in The Community Safety Accreditation Scheme (CSAS).

The successful candidate will be responsible for investigating, gathering and recording information accurately in order to assess and take appropriate action against a wide range of alleged breaches in ASB control.

Are you ready for a new challenge? If you want to be part of our team and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working in partnership in striving to deliver an exceptional service wherever you can...… we would especially like to hear from you.

As a uniformed authorised Officer, you will work as part of a team responsible for acting as ambassador for the area. You will undertake regular patrols, liaising with members of the public, local businesses and other partners, providing reassurance and the feeling of safety for all. You will be working in hotspot areas as part of the evidence gathering processes and where required, will be issuing Fixed Penalty Notices to those that break the law .

You will be enforcing the compliance to Public Space Protection Orders in specific localities and tackling anti-social behaviour, environmental issues across the Dudley Borough. You will utilise a range of communication methods based on an principle to engage, educate, encourage and enforce. You will be proactive in dealing with  ASB, littering, fly tipping, alcohol consumptions in public spaces and more. You will be working with a wide range of Council teams, stakeholders including the Police and youth workers  to create a safer, cleaner place for communities to live, work and play.

Building trust and respect with Community Safety partners, stakeholders and the public is key to our success and our reputation. For those with the right character, this represents an exciting opportunity to grow and develop along with the service. The successful applicant will play a key role in ensuring visitors and residents feel safe in our Borough.

Please note, interviews for this role will be held between Monday 4th - Thursday 7th December. Indicative start date 8th-15th Jan 2024

Please note: Please ensure to complete your full online application, along with a personal statement  via WM Jobs. CV will not be accepted 

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or  who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance  

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at


Supporting documents
Job Description
Person Specification
Benefits List


About Dudley Council

It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve.

At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.

We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’

We ensure communities influence council decisions and are committed to delivering services in partnership with communities.  We provide flexible and responsive service in partnership and help communities help themselves.

In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark

• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services

• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people

• wants borough residents to have their say through our community forums

• dedicates time to meaningful consultation and listen to the views of our residents

• is working with the community to encourage active involvement of our residents

We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan, Dudley Borough Vision for 2030, Forging a Future for All and key information about the borough and its communities at All about Dudley Borough

Company info
01384 811300
Dudley Metropolitan Borough Council
Mary Stevens Park
West Midlands
United Kingdom

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