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People Support Manager

City of Wolverhampton Council
Civic Centre, St. Peter's Square, Wolverhampton, WV1 1SH
£49,498 - £53,630
Closing date
24 Nov 2023

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Job Details

People Services Vacancies

Are you an experienced HR professional with team leading/managerial experience looking for further career development and opportunities?.....

The People Services Team at City of Wolverhampton Council has been newly formed following a restructure of HR. It is an exciting time to join us as we are transforming to provide a proactive service to the council’s most important asset – our people. As part of the transformation, we are recruiting a People Support Manager. This role will be key to managing operational teams within the service, delivering a high-quality service driving improvements and supporting the professional and effective delivery of HR services and people support.

What is People Services?

People services focuses on the councils most important asset — our people — to ensure they’re satisfied, engaged, treated fairly, performing well and have inclusive support and access to the tools, development and resources they require to deliver for the City of Wolverhampton.

The service is responsible for the employee lifecycle including employee relations, workplace culture, recruitment and retention, policy implementation, restructures, TUPE (and more) whilst providing proactive strategic advice and guidance to key stakeholders.

People services empowers the council to meet its objectives and vision and right now would be an exciting time to join us - please see further details of the vacancies including recruitment timelines below:

People Support Manager (HR Support Desk Manager) 

Grade 8 – (£49,498 - £53,630)

Flexible (hybrid) working style – 37 hours per week

Previous applicants need not apply

We are looking for a people focused leader to manage, lead and develop the People Support function that provides first tier support to managers and employees on HR related issues and queries. The service is pivotal to ensuring the organisation receives a great customer experience from the People Services team.

You will be responsible for the delivery of the People Support function including modernising the customer experience in relation to HR support and guidance and ensuring effective and timely resolution of HR requests to a consistently high standard.


You will:

  • Manage the People Support team and provide direction and guidance to help them deliver excellent service and resolve customer queries to a high standard.
  • Drive improvement and efficiencies in first level People Support and be a point of escalation for operational issues.
  • Work collaboratively with leads across People Services to support transformation projects and improve delivery of HR services.
  • Support development of HR ICT systems to ensure effective reporting tools are available to support proactive people management.
  • Keep abreast of new or updated initiatives within People Services and be responsible communication and engagement with the People Support team to ensure execution of the latest processes and procedures.
  • Drive communication and stakeholder awareness around People Support enquiries and sharing training and best practice.

As part of the selection process, we are inviting shortlisted candidates to complete a lumina profile - an innovative psychometric tool that we intend on embedding as part of transforming people services.

The timetable is therefore as follows:

Closing Date: 24 November 2023 

Interviews w/c: 4 December 2023

If you are interested in applying for this position and require more information about the role then please contact or

Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enables and empowers employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.


Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.


For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.




We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Silver Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace. As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.


As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post.


We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here



Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here


Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more -Learn more here


Supporting documents
Job Description and Personal Specification


Bingley Hub

There’s never been a better time to join the award winning City of Wolverhampton Council to further your career. We are a progressive and future facing organisation, and passionate about making our city better for all who live, work and travel here.

We are an ambitious organisation focused on delivering the best services for people in Wolverhampton; working for us gives you the opportunity to make a difference to their lives.

Our continual drive for improvement led to us winning APSE Overall Council of the Year Service Delivery Award, also achieving Annual Service Award Finalists for our services in Waste and Recycling; Public Protection; Best Housing Regeneration and Homelessness multi-agency work, showing that the City of Wolverhampton Council is truly an organisation striving for daily excellence in all we do.

Equal Opportunities

The City of Wolverhampton Council employs over 5,000 people in more than 600 different trades and professions. We are committed to representing Wolverhampton’s diverse community and therefore strongly encourage applications from all applicants meeting the essential criteria.  The council operate a guaranteed interview policy for veterans who have served in the military, those who have previously been under our care and are under the age of 25 and disabled candidates, where it is evidenced that the essential criteria of the post is met.

A Great City to Live and Work

The city has seen rapid developments with major projects like the i54, Way Youth Zone and i10 and more exciting developments are planned for the westside of the city. The leisure-led mixed user scheme includes a multi-screen cinema, restaurants, bars, hotel, multi-storey car park and apartments, all accessible by foot from our city centre.

We benefit from being in a prime location, with excellent transport links at the heart of the UK’s high speed rail and motorway networks, making us an employer of choice for people across the West Midlands.

Wolverhampton is rated as one of the top cities in the UK for families. Almost 90 per cent of the city’s primary and secondary schools are rated as ‘good’ or ‘outstanding’ by Ofsted. The City also offers a wide range of family friendly facilities with stunning parks and green spaces and top entertainment attractions such as Wolverhampton Art Gallery, the Civic and Wulfrun Halls and the Grand Theatre all of which attract top acts such as Jimmy Carr, Gary Barlow, World Darts Competition, upcoming bands and West End productions.


Why Work for City of Wolverhampton Council?

We invest heavily in skills and training for our employees; you will develop and grow with us through your time, benefiting from regular professional development conversations, and varied training opportunities.

We offer a wide range of benefits including competitive salaries that progress within different grades for the variety of jobs on offer. The majority of our positions offer a generous annual leave entitlement of 25 days - this increases with length of service. There is also an added option to buy up to 10 days additional leave in each leave year. New entrants also benefit from 8 days bank holiday entitlement (basic leave entitlement of 33 days).

The council offers an excellent Local Government Pension Scheme (LGPS) with employee and employer contributions based on salary grades and other benefits including:

  • Index linked pension
  • Option to convert your pension for tax-free cash when you retire
  • Retirement on the grounds of ill-health at any age.

The council also offers a wide range of flexible working options to fit in around your commitments including:

  • Flexi-time
  • Reduced hours working
  • Job share
  • Homeworking
  • Term time only

Other rewards

  • Discounted city parking at a number of sites with reduced charges for blue badge holders
  • Annual Travel Card Scheme
  • Salary Sacrifice scheme for cars - with a wide range of ‘green’ vehicles, cycles and associated equipment, personal IT equipment and smartphones
  • Retail, leisure, legal and ethical savings and loans through our competitive rewards portal

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Company info
01902 552345
City of Wolverhampton Council
Civic Centre
St. Peter's Square
West Midlands
United Kingdom

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