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Electoral Services Apprentice

City of Wolverhampton Council
Civic Centre, St Peter's Square, Wolverhampton, WV1 1HE
Closing date
21 Nov 2023

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Job Details

The City of Wolverhampton Council has an exciting opportunity and is looking for an Apprentice to join the Electoral Services team ahead of a busy year with the following elections scheduled to take place:

Local Elections, Police and Crime Commissioner election, Combined Authority Mayoral election, General Election.

It’s a great opportunity to develop your skills in a fast paced and dynamic environment.

This fantastic opportunity may be of interest to someone about to start their career journey or someone currently employed who is looking for a career change? It may also interest to graduates that are interested in working in the public sector. It’s a great opportunity to work in such a varied service. You’ll experience working with elected members, MP’s, dealing with electors, supporting with the recruitment and training of staff for election duties, assisting with booking polling stations and preparing equipment for polling stations and the count.

We are seeking a flexible and committed individual who has good communication skills, attention to detail and commitment to completing the apprenticeship training. The successful candidate will work in a busy team with a varied workload.

  • Fixed term contract for 18 months
  • Salary: £20,606 (per-annum)
  • Hours: 37 Hours per week

City of Wolverhampton Council is a forward-thinking organisation that is passionate about the recruitment and development of apprentices within the organisation. The apprenticeship vacancies we provide here gives you the opportunity to join the largest employer in the borough, whilst gaining new skills with on-the-job training and recognised qualifications.

City of Wolverhampton Council hold a high retention rate of apprentices who go on to gain full time employment within the authority. Please use the following link to find out more about apprenticeships within City of Wolverhampton Council - Apprenticeships and Internships | Our Careers | WV Jobs | City of Wolverhampton Council


This apprenticeship will support the administration of electoral registration and delivering elections. Under the direction of the Senior Electoral Services Officer, assist with maintaining the electoral register on a daily basis, carrying out the annual canvass, delivering elections and referendums and responding to customer enquiries in relation to all Electoral Services activity. Applicants should have experience of general office duties and providing administration and customer service support. Experience of working in Electoral Services would be an advantageous but is not essential. The ability to accurately input data and handle confidential information is key to this role. Ideally you will have excellent communication, administration, IT, and organisational skills with the ability to manage a diverse task list to meet required deadlines.

The successful apprentice will receive on the job training and will complete a Level 3 Business Administrator Level 3 apprenticeship standard -

Please note: if you already have previous Level 3 qualifications in a similar area, please contact the Organisational Development Team on the email below to check you are eligible to apply.

This opportunity will allow the apprentice to further develop their knowledge, skills and behaviours in this area and be a part of a fantastic team. You will be supported by experienced staff who can assist you with your work and study to give you the experience to apply for other roles within the Council.

To provide a customer friendly, positive and professional response over the telephone, email or face to face to customers (public, council staff, candidates, agents and Councillors).


With support and guidance, take responsibility for the resolution of customer enquiries. Work with Customer Service colleagues to ensure all customer enquiries in relation to electoral registration and elections are correctly diagnosed, responded to, tracked and followed up as required.


Assist with supporting the Council’s delivery of elections and referendums, undertaking such duties to ensure their smooth planning and provision, including assisting in the appointment of election staff and the co-ordination of postal receipt procedures.


With support and guidance, provide a comprehensive administrative support service to the Electoral Services team, including preparing paperwork and correspondence, filing and copying.


Assist with receiving and processing applications from electors for inclusion on the Register of Electors and assisting in preparing it for publication in accordance with statutory requirements.


Assist with receiving and processing applications for postal or proxy votes, and dealing with any related correspondence


Assist with receiving and sorting returned postal votes, including checking personal identifiers in line with statutory requirements.


Assist supporting the Council’s involvement with any electoral reviews, pilots or initiatives organised by the Government or Electoral Commission.


With guidance, keep abreast of all electoral registration changes to provide up to date information to Customers.


With support, cover routine tasks in the absence of other staff (e.g. Service voters, monthly claims, etc.).


Support with accessing and maintaining any computerised or paper information systems that may be required to provide information, access to services, advice and support for customers.


With support and guidance, comply with the disposal and archive process for confidential documents.


With support, manage the distribution and despatch of internal and external post.


With support and guidance, work across the Governance service to provide administrative support where required.


To complete all required elements of the agreed apprenticeship training and attend any college or training events as directed. Further information about the Apprenticeship Standard is detailed in the link below:




1. Personal Skills


  • Good written and oral communication skills
  • Self-motivated, personal drive and enthusiasm
  • Ability to work as part of a team
  • Flexibility and adaptability
  • Commitment to working in customer focused environment
  • Ability to organise and prioritise workload
  • Able to work under pressure and to tight deadlines
  • Willingness to work extended periods and outside normal office hours during peak periods (i.e. elections)
  • Personal pride in delivering excellent service
  • A positive and ‘can-do’ approach

2. Experience



  • Working in a customer-facing environment


  • Working in electoral services in a local authority context
  • Working with Xpress (or similar) electoral registration software

3. Knowledge


  • Strong working knowledge of local government legislation and practice, particularly in relation to electoral legislation.
  • Good understanding of the political context to the work of local government and its decision-making processes. (Good ICT skills, using equipment)


  • An interest in local government and/or public service, and current affairs


4. Special




· Willingness to attend additional training as appropriate

5. Education



· GCSE passes at Grades A – C/4 in Maths and English or passes in relevant college entry numeracy/literacy tests



· Previous Level 2 qualifications in Customer Service or business administration


If you would like to discuss this apprenticeship or require more information about the role then please email: or

This campaign is currently open to internal employees only.

 Our working arrangements

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enables and empowers employees to maximise their performance and productivity, whilst maintaining a healthy work life balance.  Roles with a fixed workstyle work in a fixed permanent council location.  Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.


Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.


For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.


We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and underrepresented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.
Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential. We've received the Stonewall Silver Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace. As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the essential criteria for the post. 

We encourage, inspire and value an inclusive culture here at the council where employees can flourish, thrive and be themselves. We have four staff equality forums for employees to join. These help to ensure our employees have a voice, they feel empowered to speak up and where everyone is treated with respect - Learn more about the staff equality forums here

Recruitment of Ex-Offenders

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure - Learn more here


Employment Information & Support

If you are considering applying for an apprenticeship or a role where the salary is (Grade 2-5), and would like to visit us to learn about the application, interview process and what it is like to work for the council, please click on this link to find out more - Learn more here  


Pay Award

Local Government Employers and trade unions are currently in negotiations to agree the 2023/2024 annual pay offer for employees. Once pay settlement is agreed this will be backdated to 1 April 2023. More information on the current pay offer can be found here Employer circular - Local government pay 2023 | Local Government Association

Supporting documents
Leve 3 Electoral Services Apprentice Role Profile.docx


Bingley Hub

There’s never been a better time to join the award winning City of Wolverhampton Council to further your career. We are a progressive and future facing organisation, and passionate about making our city better for all who live, work and travel here.

We are an ambitious organisation focused on delivering the best services for people in Wolverhampton; working for us gives you the opportunity to make a difference to their lives.

Our continual drive for improvement led to us winning APSE Overall Council of the Year Service Delivery Award, also achieving Annual Service Award Finalists for our services in Waste and Recycling; Public Protection; Best Housing Regeneration and Homelessness multi-agency work, showing that the City of Wolverhampton Council is truly an organisation striving for daily excellence in all we do.

Equal Opportunities

The City of Wolverhampton Council employs over 5,000 people in more than 600 different trades and professions. We are committed to representing Wolverhampton’s diverse community and therefore strongly encourage applications from all applicants meeting the essential criteria.  The council operate a guaranteed interview policy for veterans who have served in the military, those who have previously been under our care and are under the age of 25 and disabled candidates, where it is evidenced that the essential criteria of the post is met.

A Great City to Live and Work

The city has seen rapid developments with major projects like the i54, Way Youth Zone and i10 and more exciting developments are planned for the westside of the city. The leisure-led mixed user scheme includes a multi-screen cinema, restaurants, bars, hotel, multi-storey car park and apartments, all accessible by foot from our city centre.

We benefit from being in a prime location, with excellent transport links at the heart of the UK’s high speed rail and motorway networks, making us an employer of choice for people across the West Midlands.

Wolverhampton is rated as one of the top cities in the UK for families. Almost 90 per cent of the city’s primary and secondary schools are rated as ‘good’ or ‘outstanding’ by Ofsted. The City also offers a wide range of family friendly facilities with stunning parks and green spaces and top entertainment attractions such as Wolverhampton Art Gallery, the Civic and Wulfrun Halls and the Grand Theatre all of which attract top acts such as Jimmy Carr, Gary Barlow, World Darts Competition, upcoming bands and West End productions.


Why Work for City of Wolverhampton Council?

We invest heavily in skills and training for our employees; you will develop and grow with us through your time, benefiting from regular professional development conversations, and varied training opportunities.

We offer a wide range of benefits including competitive salaries that progress within different grades for the variety of jobs on offer. The majority of our positions offer a generous annual leave entitlement of 25 days - this increases with length of service. There is also an added option to buy up to 10 days additional leave in each leave year. New entrants also benefit from 8 days bank holiday entitlement (basic leave entitlement of 33 days).

The council offers an excellent Local Government Pension Scheme (LGPS) with employee and employer contributions based on salary grades and other benefits including:

  • Index linked pension
  • Option to convert your pension for tax-free cash when you retire
  • Retirement on the grounds of ill-health at any age.

The council also offers a wide range of flexible working options to fit in around your commitments including:

  • Flexi-time
  • Reduced hours working
  • Job share
  • Homeworking
  • Term time only

Other rewards

  • Discounted city parking at a number of sites with reduced charges for blue badge holders
  • Annual Travel Card Scheme
  • Salary Sacrifice scheme for cars - with a wide range of ‘green’ vehicles, cycles and associated equipment, personal IT equipment and smartphones
  • Retail, leisure, legal and ethical savings and loans through our competitive rewards portal

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Company info
01902 552345
City of Wolverhampton Council
Civic Centre
St. Peter's Square
West Midlands
United Kingdom

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