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Crew Manager (Fire Control)

Warwickshire County Council
Leamington Spa, Warwickshire
Development £36,576 – Competent £38,153
Closing date
4 Mar 2024

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Emergency Services
Job Type
Fire control operator
Contract Type
Working Pattern

Job Details

Fire Control Crew Manager

Leamington Spa

Permanent Contract

Salary: Development £36,576 – Competent £38,153


An exciting opportunity has risen to be part of the Fire Control Team for Warwickshire Fire & Rescue Service.

We are advertising for the role of Fire Control Crew Manager.

Applicants are welcome from current, competent internal/external Crew Manager (Control) and Substantive internal/external Firefighter (Control) who are already competent in role but may wish to transfer and undertake a development programme to undertake a Crew Manager (Control) role in Warwickshire. 


About Us

Based at our Headquarters in Leamington Spa, you’ll be joining our established team, working on a flexible shift pattern. 

The successful applicant will be joining Warwickshire’s Fire Control at an exciting time as we are currently upgrading our Command and Control and telephony systems so we can employ the latest technology available to provide an excellent service to the people of Warwickshire.

Knowledge, Skills and Experience

As you’ll be the first point of contact to callers dialling 999 for Fire and Rescue, it’s important that you can deliver a high standard of customer care to manage customer and Service expectations.  You’ll need to be able to provide a high quality, professional service to customers by using clear communication, taking ownership of enquiries and finding solutions. 
You’ll need to be able to work dynamically in a high-pressured situation with good analytic/problem solving skills. As Crew Manager you will provide Leadership, supervision and development to support team members in performing their roles competently.
You’ll actively manage reporting staff to establish and maintain effective working relationships - promoting a culture of support, excellence and continuous improvement.


Additional Information

For further information about the role please take a look at the job description or contact TSM Amanda Swinden   

Closing date: 25th October 2023

Interviews anticipated: November 6th 2023, November 9th 2023

If successful we would like you to start as soon as possible.


Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to a standard DBS disclosure.


Our method of application is online, please note, CV’s should not been submitted unless asked to do so.

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.


As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.


Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact  and we will make every effort to meet your specific requirements.


Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.



As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 


We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel


Company info
01926 41 8125
HR Service Centre
Shire Hall
CV34 4RL

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