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Education Casework Officer

Warwickshire County Council
Warwickshire County Wide
£32,020 - £34,723 per annum (pro rata for term time only)
Closing date
21 Nov 2023

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Local Councils
Job Type
Education - non-schools based
Contract Type
Working Pattern

Job Details

About Us


An opportunity to join the Warwickshire Attendance Service has become available and if successful you will be joining the team at an exciting time as we continue our journey towards full implementation of ‘Working together to improve school attendance’ across Warwickshire.


Reporting to the Team Lead - Attendance Service, you will be working within a friendly established team.  All aspects of the role of Education Casework Officer are undertaken in line with national guidance ‘Working together to improve school attendance ‘May 2022’.


You will be working collaboratively with multi-agency teams and services, facilitating attendance focused support, advice, and guidance to schools to improve outcomes for children and young people.  Supporting the improvement in attendance is a key driver in ‘Working together to improve school attendance’.


Where appropriate, you will also contribute to a range of more focussed formalised support, including the use of parenting contracts, parenting orders and education supervision orders.  As a last resort, you may be required to undertake prosecution on behalf of the local authority.


About the role


Your role will be to support the delivery of the four core local authority functions from ‘Working Together to Improve School Attendance’ (2022) which includes delivering Targeting Support Meetings, communication and advice, multi-disciplinary support for families and legal intervention. Working as part of a team there will be on-going training, support and supervision provided to you.


Overseeing/managing a defined locality area and acting as a single point of contact, you will work collaboratively with your allocated maintained, academy, independent schools, and a variety of other settings. You will identify children who are persistently or severely absent or at risk of being so and agree appropriate actions to support to remove their barriers to attendance.  This will include working directly with various agencies who offer universal and targeted support to children, young people, and their families.


You will also be required to provide schools with advice and guidance in relation to whole school attendance strategies, staged approaches to improved attendance, coding, policy, systems, and processes. 


Where there is a lack of parental engagement, you will contribute to parenting contracts, oversee parenting orders and education supervision orders.  This will involve managing a caseload, completing assessments, keeping electronic case records, working to tight deadlines, producing evidence and reports which are of a high quality, up- to- date and accurate. 


As a last resort, appropriate cases will require you to use formal processes of escalation and enforcement.


Full induction and training will be provided along with ongoing CPD.


For further information please see the Job Description and Person Specification


About you


We are seeking someone who has experience of direct work supporting children and families within a social care setting or a multi-agency setting for example police, housing, or school. You may have experience delivering strategies and interventions to address barriers to attendance or with training and support have transferrable skills to enable you to undertake all aspects of the role of an Education Casework Officer. We would be keen to hear from you if you have experience of working with children and young people who have experience of mental health, SEND, or childhood experience of trauma and attachment.


Although we have three area bases – North (Bedworth), South (Warwick) and East (Rugby), we work in line the WCC agile working and a large part of the role is independent working.  The successful applicant will be delivering support to schools across a designated locality area; therefore you must be prepared and able to travel.


Why WCC?


We’re not rigid in the way we work. We’re flexible and know there are many ways to do a job well. We understand that people work differently so we ensure that you can work and grow in a way that suits you.  Agile working is just one of the many benefits we offer.


We know our employees want to do the best job possible, so we believe in properly rewarding you for your hard work and commitment:


  • LGPS (Local Government Pension Scheme)
  • Generous Holiday allowance
  • Employee benefits scheme
  • Health & Wellbeing support


Find out more about our benefits!


At WCC, the breadth of roles here means you can shape your own career, whether that’s becoming the best at what you do, progressing with your strengths and ambition, or exploring interests in other areas within the Council, you’ll grow into who you want to be. Develop the career you want. Learn different skills. There is nothing stopping you from going a long way here and personally contributing to the county’s success.


Additional Information


Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.


For further information or an informal discussion about the role please contact: Nici Scott-Moylan Attendance Service – Team Lead

Email: or


Closing Date: Tuesday 21st November 2023


To apply for this vacancy please click on the 'Apply' button.
Our method of application is online, please note, CV’s should not been submitted unless asked to do so. 

If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on including your contact details and any relevant screenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.   


As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.   


Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact  and we will make every effort to meet your specific requirements.  


Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.


As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 


We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel


Company info
01926 41 8125
HR Service Centre
Shire Hall
CV34 4RL

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