Ticketing Co-ordinator x 2

Stoke-on-Trent City Council
Stoke-on-Trent, Staffordshire
£22,369 - £24,496
Closing date
17 Dec 2023

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Directorate: Housing Development and Growth

Section: Transport Operations

Grade: Level 5

Actual Salary: £22,369 - £24,496

Hours: 37


This advert is open to Internal and External applicants.


The Transport Operations Team is seeking to appoint a dedicated and enthusiastic individual to join our unique and dynamic team of highly motivated professionals to assist with the effective operation and delivery of the Concessionary Fares Scheme, other Public Transport Ticketing Schemes and Home to School Transport provision, ensuring the authority’s statutory duties are met.


The department plays an integral part of the Council’s Regulatory Service’s ensuring essential services are provided to its vulnerable citizens.


The Ticketing Coordinator will assist in the day to day management of ticketing initiatives, assist in calculating reimbursement to operators, provide administration functions to the team including pass issuing and prepare monitoring reports to the Team Manager.


The ideal candidate will have a basic understanding of Government policies relating to concessionary fare schemes and local policies relating to transport ticketing initiatives.


They will need experience of working with third parties and have the ability to interpret data and carry out calculations.


The candidate will need to build and maintain relationships with stakeholders and have a commitment to the delivery of an excellent customer service.


If you feel that this position is of an interest to you and you have the right experience and skills we would like to hear from you.


For an informal discussion about the role please contact Sandra Daniels, Transport Operations Manager on 01782 234870


Previous candidates need not apply.


Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority.  If this happens you will be advised accordingly.


Equality, Diversity and Inclusion

Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.


To Apply - please visit our website https://webrecruitment.stoke.gov.uk/wrl/ If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.

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