Ticketing Co-ordinator x 2
- Employer
- Stoke-on-Trent City Council
- Location
- Stoke-on-Trent, Staffordshire
- Salary
- £22,369 - £24,496
- Closing date
- 17 Dec 2023
- Reference
- 0000020580
View moreView less
- Sector
- Local Councils
- Job Type
- Highways / Transport / Traffic
- Contract Type
- Full time permanent
- Working Pattern
- See advert details
- Hours
- Full-Time
Job Details
Directorate: Housing Development and Growth
Section: Transport Operations
Grade: Level 5
Actual Salary: £22,369 - £24,496
Hours: 37
This advert is open to Internal and External applicants.
The Transport Operations Team is seeking to appoint a dedicated and enthusiastic individual to join our unique and dynamic team of highly motivated professionals to assist with the effective operation and delivery of the Concessionary Fares Scheme, other Public Transport Ticketing Schemes and Home to School Transport provision, ensuring the authority’s statutory duties are met.
The department plays an integral part of the Council’s Regulatory Service’s ensuring essential services are provided to its vulnerable citizens.
The Ticketing Coordinator will assist in the day to day management of ticketing initiatives, assist in calculating reimbursement to operators, provide administration functions to the team including pass issuing and prepare monitoring reports to the Team Manager.
The ideal candidate will have a basic understanding of Government policies relating to concessionary fare schemes and local policies relating to transport ticketing initiatives.
They will need experience of working with third parties and have the ability to interpret data and carry out calculations.
The candidate will need to build and maintain relationships with stakeholders and have a commitment to the delivery of an excellent customer service.
If you feel that this position is of an interest to you and you have the right experience and skills we would like to hear from you.
For an informal discussion about the role please contact Sandra Daniels, Transport Operations Manager on 01782 234870
Previous candidates need not apply.
Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly.
Equality, Diversity and Inclusion
Stoke-on-Trent City Council values the diversity of its community and aims to have a workforce that reflects this – we therefore encourage applications from all sections of our community. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed together.
To Apply - please visit our website https://webrecruitment.stoke.gov.uk/wrl/ If you have any queries or want an application form in another format, please email recruitment@stoke.gov.uk or call us on 01782 238189.
Company
About us
Stoke-on-Trent City Council is a unitary authority employing approximately 4,600 staff who deliver 700 services to more than 260,000 residents. Our city comprises of six towns: Burslem, Fenton, Hanley, Longton, Stoke and Tunstall. We are a city of strengths, with a proud heritage and bright future. We have undergone significant changes over the last few years. New ways of working have already transformed many service areas and we are determined to continue to develop more innovative approaches to ensure that we can maximise the benefits of transformation.
Our city
Although the 13th largest city in the UK, Stoke-on-Trent is rapidly outstripping a number of parts of the country with our economic growth and recovery.
Stoke-on-Trent is a city with a strong sense of civic pride - we’ve been voted the kindest city in the UK – and a place where you’ll receive a hugely warm welcome. We have a rich and diverse culture, steeped in our prestigious industrial heritage as the celebrated ‘world capital of ceramics’. But we don’t just want to celebrate our proud past – we firmly believe that Stoke-on-Trent’s best years are ahead of it. We are determined to raise aspirations and match them with high-quality education and health provision, as well as improved opportunities to secure fulfilling and well-paid work. Through uniting social and economic opportunities, we are maximising the full power of the city council as a secure and steadfast institution within the city.
Rewards and benefits
When you work for Stoke-on-Trent City Council you’ll be helping to improve the lives and wellbeing of our residents. We’ll provide you with support, learning opportunities and flexible working options and some amazing benefits including; a competitive salary, generous holidays, an excellent defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes just to name a few. We also have access to lifestyle benefits which offer a wide range of discounts such as family days out, travel, retail and many more.
Our commitment to you
Vibrancy and diversity are two of Stoke-on-Trent’s greatest assets. A city founded on creative endeavour should value and celebrate the multitude of voices, ideas and identities that shape its culture. We are committed to creating a culture which is truly inclusive, where all staff feel valued, listened to, supported and able to do their work to the best of their abilities at all times. And we must ensure that our decisions and policies nurture and empower communities across our city and do not inadvertently disadvantage groups and individuals that we want to help to thrive.
Our approach to Equality and Diversity is an invitation to all our communities to work with and for us so we can continue to improve how we deliver services residents need.
Our employee networks are inclusive, open forums for colleagues with similar lived experiences. They allow staff to meet, support and mentor each other, alongside being a voice for under-represented groups to advise and support the organisation when developing policies and services.
To apply
Please create / log into your account and click 'apply'
We would love to hear from you!
- Telephone
- 01782 238189
- Location
-
Stoke on Trent City Council
Civic Centre
Glebe Street
Stoke-on-Trent
Staffordshire
ST4 1HH
GB
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