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Victim Care Coordinator (part time)

Citizens Advice Staffordshire South West
working across South Staffordshire, hybrid working.
upto £22,326 (pro rata)
Closing date
24 Nov 2023

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Charities / Voluntary
Job Type
Contract Type
Fixed Term Contract
Working Pattern
Flexible hours

Job Details


Based in Stafford and working across geographically determined areas of the County, working agilely from partnership venues within that geographical boundary. Hybrid working arrangement.  Applicants may be expected to work some unsociable hours including evenings, weekends and Bank Holidays.

* flexibility to work between the hours of 8.30 am and 6 pm daily and between Monday to Saturday

The Role

Staffordshire Victims Gateway and Restorative Justice Service provides information, advice and or practical and emotional support to victims of crime to help them cope and recover from their experience and to exercise their rights as determined by the Victims Code.

The Victim Care Coordinator (VCC) will undertake casework with victims of crime across Staffordshire referred into the service. Includes Face to Face support and home visits

  • Listen to victims of crimes and help them decide what resolution they require.
  • Complete both assessments of a victims needs and risk and develop support and risk management plans 
  • Provide effective and high quality specialist  casework support to victims of crime  to enable them to cope and recover from their experience 
  • Liaise/ co-ordinate responses from other agencies 
  • Network with agencies –at practitioner level
  • Assist Victims to exercise their rights under the victims Code 
  • Support victims through Police Investigation/Court process 
  • Facilitate Victim led Restorative Justice interventions 
  • Liaise with other Criminal Justice partners including the police on behalf of victims  
  • Facilitate effective introductions an onward referrals to other services
  • Advocate on behalf of victims both individually and collectively, for improvements in services and support where gaps or weaknesses are identified 
  • Work agilely within a geographical area and within partnership premises  

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills.  People are our biggest asset, so we build our jobs around you.

Due to the nature of the work post holders will be subject to DBS checks and Enhanced Police Vetting Checks.

How to apply:

For further details and to download a job pack, please see

Send your CV to

Closing date: 5:00 pm 24 November 2023

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.




Citizens Advice Staffordshire South West is a registered charity. We have four offices, based in Cannock, Rugeley, Stafford and Stone - allowing easy access to your local service. Disabled access is available at all of our offices. We also have various outreach venues in the local area.

Our service provides free, confidential, impartial and independent advice. We value diversity, promote equality and challenge discrimination.

We offer face to face advice and advice by telephone on a range of issues including debt, benefits, housing, employment, family and relationship matters and consumer advice. We also have specialist advice services in debt, welfare benefits and housing.

Company info
01785 283472
17 Eastgate Street
ST16 2LZ

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