Do you thrive on delivering excellent customer service and making a real difference every day?

Are you looking for a career and not just a job?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn about our exciting role on offer

You will join our vibrant and welcoming supportive Contact Centre team who are proud of the high level of service we provide for our residents.

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will assist members of the public in a range of services which may include School Admissions, Blue Badges and Libraries 

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail, web chat 

You will develop and maintain a strong level of knowledge regarding processes and policies.

You'll: 

• Have experience working in a customer facing environment, ideally in a Contact Centre
• Be passionate about delivering the best customer service possible
• Have excellent listening skills and an empathetic approach when addressing issues of complaints
• Be self motivated and able to work under pressure 
• Be able to contribute new ideas to help deliver personal and team performance 

The hours of work are 9am to 5pm Monday to Friday only

Successful candidates will be supported to develop in this role through a weeks comprehensive training as well as continuous support and development to enable you to reach your full potential and enhance your career. 

For further information about this role please contact Charlotte Pinks - Team Leader, charlotte.pinks@staffordshire.gov.uk

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.