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Customer Service Assistant

Staffordshire County Council
Staffordshire Place 1
£23,500 - £23,893
Closing date
3 Dec 2023

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Local Councils
Job Type
Customer service
Contract Type
Working Pattern

Job Details

Do you thrive on delivering excellent customer service and making a real difference every day?

Are you looking for a career and not just a job?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn about our exciting role on offer

You will join our vibrant and welcoming supportive Contact Centre team who are proud of the high level of service we provide for our residents.

Main Responsibilities

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will assist members of the public in a range of services which may include School Admissions, Blue Badges and Libraries 

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail, web chat 

You will develop and maintain a strong level of knowledge regarding processes and policies.

The Ideal Candidate


  • Have experience working in a customer facing environment, ideally in a Contact Centre
  • Be passionate about delivering the best customer service possible
  • Have excellent listening skills and an empathetic approach when addressing issues of complaints
  • Be self motivated and able to work under pressure 
  • Be able to contribute new ideas to help deliver personal and team performance 

The hours of work are 9am to 5pm Monday to Friday only

Successful candidates will be supported to develop in this role through a weeks comprehensive training as well as continuous support and development to enable you to reach your full potential and enhance your career. 

For further information about this role please contact Charlotte Pinks - Team Leader,

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 


About us

From managing the flow of traffic to improving the quality of our schools, officiating marriages and supporting vulnerable people, we deliver vital services around the clock. Because what we do touches so many lives and in so many ways, our work is impactful, rewarding and varied.  

Whether you’re an apprentice or graduate, or come to us with plenty of experience, we’ll support you to achieve amazing things. You’ll have a say in how things are done and be able to run with your ideas. And even better, everything you do will help to improve the way we work and the lives of our communities.

No matter what role you’re in, you’ll also have plenty of opportunities to move around. And as you try your hand at new things, you’ll find that your skills grow and develop. With hundreds of career options on offer, you’ll have the chance to make the most of your ambition.

Our values

We all share a common purpose of public service to the people of Staffordshire. Our values support our Strategic Plan and vision and are at the heart of everything we do. Our people are A C E and unique, which is why we want to make sure we lead them well and provide the benefits and wellbeing support they need. Our people have different roles, different things that motivate them, different learning needs and will be at different stages of their career journey. But our values unite us to achieve amazing things.

  • Ambitious - We are ambitious for our communities and citizens
  • Courageous - We recognise our challenges and are prepared to make courageous decisions
  • Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

We are no ordinary county council. We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

To find out more about working for us visit our brand new Careers at Staffordshire page it's the best place to learn about all the jobs and opportunities we have on offer.  Our new ambassador programme lets you hear directly from our employees about what it's like to work here.


Company info
01785 278300
Staffordshire County Council
Staffordshire Place 2
Tipping Street
ST16 2DH
United Kingdom

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