Permanent and 12 mth Fixed Term Contract Posts available
Grade 3 - £23,194 - £29,438
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city.
This is an opportunity to join the Tenancy Services Team as a GR3 Neighbourhood Officer. This is a vital role within our service as it is providing a visiting service to our tenants.
Roles may be based across the city. There are two types of visit to conduct. The first is a Tenancy Visit to complete standard surveys with the tenant about their tenancy and the property. The second is for Tenancy Management reasons in response to a request for service which may relate to antisocial behaviour, abandoned properties, mutual exchanges, unlawful occupiers, etc. Visits are scheduled by an IT system to maximise efficiency.
The roles all report to a GR4 Housing Officers who form part of a team.
The role is based around a visiting service, it is important that you are able to manage different enquiries of Housing Management on a daily basis and are able to problem solve effectively in order to resolve issues at the earliest opportunity. The principle of the visiting service is to provide one visit for ten reasons. There is an element of investigation and signposting with this role, including referrals to third parties.
On a weekly basis your calendar will be automatically filled with visits to conduct in either an AM or PM slot and you will be responsible for ensuring all of those visits are completed.
It is preferred to have experience of Housing and the relevant legislation, however training on all policies and procedures will be provided, as well as training on systems.
Full drivers license preferred but not essential.
Housing related experience desirable. Training on system and policies will be provided.
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.
Closing date 26th Nov at 23.59
“Interviews for this post will take place face to face. Shortlisted candidates will be provided with further information”
For any informal enquiries please contact Jayne Owen on 07766922420or email
We welcome applications from people with caring responsibilities and flexible working options will be considered.
An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI) apply for a visa.
Job Description and Person Specification