GR3 - £23,194 - £29,439
Permanent Working 36.50 hours per week.
Woodcock Street, Aston, Birmingham / Remote Working
The Authority has invested in the creation of an additional recovery section within the Revenues Service.
With the responsibility for collection of approximately £1 billion of business rates and council tax this is an exciting opportunity to join the team and make a significant contribution to the service.
We are looking for dynamic and enthusiastic Revenues Officers with knowledge and experience of both council tax and business rates. The role will be predominately recovery based with a focus on contacting customers to negotiate and collect council tax and business rates arrears.
Along with strong customer service skills, ideally applicants will need to demonstrate experience and understanding of the regulations and processes related to council tax and business rates including liability, discounts, exemptions, and valuation matters. Full training will be provided.
You will be required to work both independently and as part of a team taking ownership of actions to ensure the prompt, accurate and efficient billing, collection and enforcement of council tax and business rates, in accordance with legislation, City Council policies and procedures, and to meet required targets. This includes meeting citizens and ratepayers face to face, updating records, negotiation, dealing with complex cases, telephone calls and processes, offering advice and guidance to citizens and colleagues when required.
For informal enquiries please contact
Lisa Haycock; Email email@example.com
Christine Link; Email Christine.firstname.lastname@example.org
Stewart Loundes; Email email@example.com
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement, your application will not be considered. Please do not attach CVs as we do not accept them.
Closing date 3rd December 2023 at 23.59
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check will be undertaken
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Job Description and Person Specification: Revenues Officer Gr3 JDPS.docx
All of our vacancies are advertised internally for the first 5 days for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers) before the consideration of any other Birmingham City Council employees or external candidates.