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Contract and Quality Assurance Manager - Children's Services

Solihull Metropolitan Borough Council
Council House
£35,745 - £41,418 per annum. Incremental progression is subject to performance.
Closing date
30 Nov 2023

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Local Councils
Job Type
Contract Type
Fixed Term Contract
Working Pattern
Flexible hours

Job Details

37.0 Hours per Week

18 month fixed term contract opportunity.

The Childrens Commissioning and Placements Team within Solihull Council wish to appoint a Contract and Quality Assurance Manager on an 18 month fixed term contract.

We have a great opportunity for a motivated and innovative Contract Manager who can help us develop and maintain our Contract Management & Quality Assurance Framework for external placement provisions for our Children Looked After.

As Contract and Quality Assurance Manager, you will be responsible for monitoring and reviewing the performance of a portfolio of contracts, responding to and addressing quality assurance and the performance of our contracts to ensure that we use our funding in the most effective way to provide the right support to children, in the right place, at the right time. You will be responsible for building and maintaining positive relationships with a multitude of independent providers and partner agencies whilst ensuring our Children & Young People are securing positive outcomes in line with their care plan.



To be successful in this role you will have:

  • A degree level qualification (or equivalent) or you will be able to demonstrate specialist skills and knowledge gained from experiential learning
  • Experience of contract management and working knowledge of its practices, regulatory frameworks and techniques.
  • Experience in planning, management and delivery of projects
  • The ability to engage and build relationships with providers and stakeholder at all levels using strong interpersonal and communication skills
  • A commercial awareness of managing external suppliers and assessing market requirements

In return, you will be working as part of a friendly team and will have the opportunity to shape and further develop our Contract Management & Quality Assurance Framework that improves outcomes for our Children and Young People and ensuring our independent fostering and residential placements deliver best value.


Working for Solihull, we also offer:

  • Further opportunities for training and development.
  • Generous leave entitlement (which rises with continuous service) including the potential for flexi leave up to 24 days per year. The opportunity to buy up to 10 additional days’ annual leave per year.
  • Family and Carer friendly policies.
  • Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service.
  • Access to the Local Government Pension Scheme.
  • Employee benefits including a staff discount card.

In line with our Smarter Ways of Working, we offer the opportunity for a positive work life balance though blended working; working from both your home and our conveniently located and newly refurbished offices in Solihull town centre.

Applications for internal secondments will be considered. Candidates must request permission from their line manager prior to applying.

To apply, please click on the link below. If you have a specific question regarding this post, please contact Aimee Wright, Commissioning Manager, 0121 704 8542.

Closing date - 30th November 2023

Interviews will take place 8th December 2023

Please note, we are not accepting CVs for this post.

This post requires a DBS check.

This is an essential car user post as the demands of the job make it operationally essential and there is a contractual requirement to make a suitable vehicle available to ensure the requirements of the job can be carried out effectively.

Applicants must be able to drive, have a driving licence and be a car owner, however for disabled applicants, reasonable adjustments will be made where required.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.


Supporting documents
SOL5791 Contract and QA Manager JDPS.docx


About Solihull Metropolitan Borough Council


Solihull is regarded as a popular and vibrant place to live in the UK. As one of the most prosperous towns in the Midlands, almost two thirds of our borough is designated as green belt. We have over 1,500 acres of parks across the borough, with 16 Green Flag Awards. Solihull is very well connected, with great transport links such as the M40, M42 and M6 all close by, and an excellent rail network, plus, of course, an international airport. We are home to the award-winning Touchwood Shopping Centre, National Exhibition Centre, Resorts World Birmingham, and the Resorts World Arena.

It is an exciting time for Solihull, although we are a relatively small local authority (c. 6000 employees), we still have ambitious plans including the development of UK Central and HS2.

Here at Solihull Council, we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do.

We recognise that our employees are the key factor in achieving our vision and as such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.

Both Smarter Ways of Working and Employee Wellbeing are key Council Priorities.

The transition to Smarter Ways of Working has presented us with the opportunity to re-think how and where we work. With the option to access portable technology, dependent upon the requirements of the role, a lot of our people are not bound to a single workplace or traditional ways of working, with many choosing to spend a good proportion of their week working from home.

tomOur people told us that they value flexibility, and that choice enables them to have a better work-life balance, manage family responsibilities, enhance their personal wellbeing, and continue to deliver excellent outcomes for the residents of Solihull.

Our people are our number one asset, and our aim is to have a healthy, happy engaged and thriving workforce.

Wellbeing is at the heart of our employee offer and we are a bronze accredited West Midlands Combined Authority Thrive at Work employer.  This recognises our commitment and action in support of employee wellbeing; we are currently working towards silver accreditation.

Unpaid carers carry out a key role within our community and know that this can be challenging when combined with employment.  Our Carer’s Policy and the ongoing support we give to our employees has resulted in us winning Employer of the Year 2022 at the Carer Friendly Awards.

We will offer you:

  • A friendly, supportive and inclusive working environment;
  • Competitive salaries including, for those at the top of their scale, the opportunity to receive a non-consolidated lump sum;
  • A range of flexible working options;
  • Annual leave starting at 25 days and rising to 30 days after 5 years' service in addition to public holidays with an opportunity to purchase up to 10 additional days' holiday per year;
  • A generous flexitime scheme (available for most roles);
  • Access to the Local Government Pension Scheme;
  • A wide range of learning and development opportunities;
  • A range of family friendly policies;
  • Employee benefits including subsidised travel passes, Cycle 2 Work Scheme, confidential Employee Assistance Programme and staff discounts.

Solihull Council is proud to be an Equal Opportunities Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit.

As users of the Disability Confident Scheme, we guarantee to interview all disabled applicants who demonstrate they meet the minimum criteria for the vacancy.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

For roles eligible for a Disclosure and Barring Service (DBS) check this will be indicated in the advert and supporting recruitment documents.  Where the post involves working with children, other vulnerable groups or in a position of trust it is exempt from the provisions of the Rehabilitation of Offenders Act 1974.  Further guidance is available at

Please note, where sufficient numbers of applications are received, we reserve the right to close a vacancy before the advertised closing date. We therefore advise that you submit your application as soon as possible.

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Company info
0121 704 6000
Council House
Manor Square
West Midlands
B91 3QB
United Kingdom

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