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Communications & Customer Insight Manager

Wolverhampton Homes Ltd
£46,098 - £50,015
Closing date
23 Nov 2023

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Local Councils
Job Type
Contract Type
Full time permanent
Working Pattern

Job Details

Communications & Customer Insight Manager

Wolverhampton/Hybrid (around 50% of your time each week will be on-site in Wolverhampton)

This is a fantastic opportunity for an experienced and proactive communication and engagement professional to join an organisation with real social purpose.

As our Communications and Customer Insight Manager, you'll shape and deliver high quality communications, engagement and involvement activities for our 21,000 customers and 700 staff. Telling our story through a range of channels, you'll engage your audience with effective and inclusive communication solutions that inform and inspire. It's an interesting and varied role with plenty of scope, and you'll work collaboratively with senior colleagues across the business, customers and a range of external stakeholders, delivering activities that support our strategic priorities.

Overseeing the development and implementation of robust customer feedback channels, you will ensure we're using these insights effectively to inform service improvements. The work of your team will support the business to understand and engage our customers and staff, and help shape our operational services through formal consultations, our customer involvement panel and other mechanisms, ensuring the customer voice is incorporated into Board and Committee decisions.

With a background in communications and experience at mid-manager level, you'll have strong stakeholder management and influencing skills and the ability to quickly develop good working relationships. Well organised and self-motivated, you’ll be used to juggling multiple projects and committed to leading your team to deliver and have a meaningful impact.

If you have questions about the role or would like to arrange an informal discussion before applying, please email

Closing date: 23 November 2023
Interview date: 04 December 2023

As well as generous public sector holiday and pension schemes, you can expect:
• No gender pay gap between our female and male employees
• A welcoming environment where employees can be themselves. Every colleague has the opportunity to join our equality forum where you can help shape our culture and inform decision making
• Free home energy checks
• 24/7 access to a range of learning and development tools and activities
• Discounts to some of the city’s finest restaurants and shopping outlets, public transport and local gyms
• Wellbeing support including Paycare, to help cut the cost of check-ups and treatments, along with access to occupational health, counselling and physiotherapy services
• Financial support with saving and borrowing schemes
• Salary sacrifice schemes including Cycle2Work and Tusker car

We are an equal opportunities employer and welcome applications from all sections of the local community. If you know of any potential applicants who may be interested, please pass on these details.

Supporting documents
Communications & Customer Insight Manager - Job Description.pdf


About Wolverhampton Homes

We manage and look after more than 21,000 homes on behalf of the City of Wolverhampton Council and our mission is ‘to help people get on in life’. We love our city and we’re here to help provide good quality homes and great customer service, with the customer voice at the heart of everything we do.

With more than 600 employees and a growing portfolio of properties and services, we’re an ambitious organisation and we’re looking for the very best. Whether you're an experienced tradesperson, a housing professional or just starting out, find out more and join us on our journey from good to great.

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Why Wolverhampton Homes?

We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. And we believe that everyone in Wolverhampton Homes can play their part in making that happen - with the right support.

Whether you're just getting started in your career or looking for your next step, you've come to the right place. Joining Wolverhampton Homes gives you the chance to have a rewarding career with great benefits, including:

  • Competitive salary
  • Generous annual leave entitlements 
  • Access to the excellent Local Government Pension Scheme
  • Commitment to your learning and development
  • Hybrid and agile working available for many roles
  • Inclusive culture
  • Employee assistance and counselling service
  • No gender pay gap
  • Volunteering days available for all colleagues
  • Free on-site parking

Find out more about the benefits of a career with Wolverhampton Homes   

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Equality in Employment:

We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success and we encourage colleagues to join our equality forums. Our top priority is finding the best person for our roles and our company. If you are interested in the position, are customer-focused and solutions-oriented, we would encourage you to apply even if you don’t believe you meet every one of the qualifications.

Read more about EDI and how we are creating an inclusive future  

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Company info
01902 556789
Wolverhampton Homes Ltd
Alfred Squire Road
West Midlands
WV11 1XU

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