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Waste Supervisor

Worcester City Council
£30,825 to £33,945 per annum
Closing date
23 Nov 2023

Job Details

We are looking for someone to supervise a team that contributes to keeping Worcester City tidy, colourful, and safe, making it a great place to live, work, visit and study.

You will take a day-to-day lead for the implementation of robust health and safety practices, completion of associated paperwork, review and implementation of risk assessments and safe working procedures. Plan capacity, ability and work schedules and use your practical knowledge of the service area to provide relevant and technical direction, support and guidance to your team including formal and structured on the job training and induction.

The post holder will be able to:

Provide effective communication with front line teams so that they kept informed of and able to engage with council wide activity and plans.

Provide specialist knowledge and input to service delivery, for example ensuring compliance with waste legislation and return of performance data.

Function as a lead across environmental operations on procurement.

Ensure efficient client-driven delivery within areas of responsibility.

Proactively manage customer relations and expectations and be responsible for ensuring any service failures are dealt with promptly, efficiently, professionally and by the right people.

Provide professional leadership to the team, develop, and manage staff and ensure high standards of customer service, ensuring that enquiries and complaints are dealt with in a courteous and prompt manner.

Assist in defining service delivery targets and managing performance within agreed budgets to achieve continuous service improvement.

The key requirements for this role are:

- Full Driving Licence.

- GCSE Level. English and Maths

- Experience in a waste environment.

- A good level of literacy, numeracy and IT skills, able to produce reports and use applications such as Microsoft Office.

- Knowledge of Health and safety related legislation. (ie: - IOSH managing safely)

There will also be a requirement to participate in a call out rota as dictated by the needs of the service.

You will also possess relevant management or industry related experience. For example, management in an operations environment, supervising teams, meeting KPIs, delivering of training to staff.

Your normal working week is one of 37 hours across any 5 weekdays. Initially, you will be expected to work Tuesday to Friday working 9.25 hours per day. However, that can be changed to 5 days covering 37 hours working 7.4 hours per day, with the appropriate notice. Weekend work may also be required to suit the business need.

We welcome applications from all sections of the community and we would like to help you shine during this process. So if you need any assistance with applying, for example an alternative format for your application,  or an interview via MS Teams, please contact the Recruitment team on

For further information about the role, please contact Kevin Haines, Waste and Street Scene Manager, at 

Closing Date:  23/11/2023

Interview date:  30/11/2023


Supporting documents
Our Benefits
Role Profile
Person Spec.


Why choose Us?

This is an exciting time to join Worcester City Council!

We may not be a large local authority but we still have ambitious plans, including the development of our historic and beautiful city, increasing tourism and driving economic vibrancy.

Working for Us

Worcester City Council is always on the lookout for talented individuals, who want to make a real difference to our city and can help us to continue building on our success.

We are committed to seeking excellence in everything we do, including smarter ways of working and enhancing employee wellbeing.  We have moved away from traditional ways of working for the majority of our roles, towards hybrid working, including home working, hot desking and flexitime.

By encouraging better work-life balance, we gain a healthy, happy, engaged and thriving workforce, who then deliver meaningful outcomes for Worcester.

We will offer You

  • You will normally work a 37-hour week (although we have part time roles too). Annual leave starts at 26 days and rising to 31 days after 5 years' service, in addition to paid public holidays.
  • A generous flexitime scheme (where applicable) that can accrue an additional two days off per month
  • An additional fixed day off over the Christmas period and you can purchase up to 5 additional days' holiday per year.
  • Incremental pay increases within your grade, alongside any national pay awards.
  • Flexible working options including working from home and the right to request a variance in weekly hours and/or a reduction in hours.
  • Our valued Local Government Pension Scheme, where on average we contribute two thirds’ costs to an employee’s one third costs, with tax relief on these contributions, as well as protecting your family on your death You also have the option to exchange part of your pension for a tax-free cash sum on retirement.
  • We want you to develop and thrive in your role so we will invest in your training and professional development, including any required professional subscriptions.
  • A wide-ranging benefits platform, making your salary stretch further, with money-saving deals on your weekly groceries, high street retailers, technology purchases, holidays and luxury items, all accessible via an App on your personal devices.
  • A long service award.

Supporting Your Wellbeing

  • A free and confidential employee assistance programme (EAP), available 24 hours, to aid your work life balance.
  • Time off given for volunteering, for the benefit of Worcester.
  • Heavily subsidised leisure activities at the Council’s gyms and swimming pools (seven centres across Worcestershire).
  • Cycle to work schemes
  • Access to electric bikes for travel between sites
  • Free eye tests for visual display users and seasonal flu jabs
  • Enhanced family friendly policies and enhanced sick pay.


Company info
01905 722233
Worcester City Council
The Guildhall
High Street
United Kingdom

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