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Administrator and School Receptionist

Birmingham City Council
Ark Victoria Academy Talbot Way Birmingham B10 0HJ
see advert
Closing date
23 Nov 2023

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Job Details

Ark Support Pay Scale Grade 5, points 5 to 12 £23,500 to £26,421 per annum. The full salary will be received and will not be pro-rata).

Hours per week: Full time, banked hours

Contract type: Permanent

Ark Victoria Academy

Talbot Way


B10 0HJ

Telephone number: 0121 393 4459

Email address:

Required as soon as possible.

Ark Victoria Academy is seeking an experienced Receptionist and Student Administrator to join our friendly and diverse Operational team.

You will be the front-facing representative of the Academy, dealing with visitors, pupils, staff and other stakeholder groups along with general day to day administration tasks. You will join the team of student administrators and will receive support and guidance from the Operations Director. The right candidate will be an excellent team player and will demonstrate their ability to work well under pressure, in a fast-paced school environment. We are looking for an organised individual who will uphold the vision and ethos of the academy at all times, providing an excellent customer service.

The successful candidate will:

  • have experience of working as a receptionist or other customer service role have excellent administrative and organisational skills be competent user of Microsoft Office and confident to learn and use new technologies

If you are ready to add further value to our operations department and to work alongside a brilliant school leadership team, then you will find this job extremely rewarding.

About Ark Victoria Academy

Aim high, be brave, be kind, keep learning!

Ark Victoria Academy provides pupils with a unique journey in their education through the curriculum, personal development programme, student experience offers and the vast range of opportunities that we are able to provide as an all-through school.

Whilst being a large school, we are able to retain a family feel, to nurture our pupils through their schooling and ensure that they leave us with the skills and qualifications necessary to continue their journey of life-long learning in a university or career of their choice.

It's for this reason that Ark Victoria Academy was judged ‘Good’ by Ofsted in May 2019, with a strong emphasis on expert subject knowledge from our teachers, strong teaching and leadership and a focus on excellence for our students

and staff.

Find out more about us

Why work for our school?

Hear what our teachers have to say about working at Ark Victoria Academy

  • we take CPD seriously, which is why we offer twice the number of training days as standard our school’s ‘Wellbeing Wednesdays’ are a great hit – get in touch to find out more our staff can take advantage of our on-site fitness suite access to Ark Rewards scheme offering up to £1,000 a year in savings from over 3,000 major retailers interest-free loans of up to £5,000 available for season tickets or a bicycles gym discounts offering up to 40% off your local gym

For an informal, conversation about the role please contact HR Manager, Kelly Mubarik on 0121 393 4459 or

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role.

Closing date: 23 November 2023, 11:00am

Please apply online

Please note we will be reviewing applications on an on-going basis and this advert may close earlier than advertised depending on the level of response.

This school is committed to safeguarding and promoting the welfare of children and expect all staff and to share this commitment. The successful candidate will be subject to necessary pre-employment checks, including: an enhanced DBS; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.  All applicants will be required to provide two suitable references. 

Applicants please note: This post is not part of the City Council and the successful candidate will not hold a Birmingham City Council Contract of Employment. Please use the contact details in the advert for information on actual employment conditions.

Rehabilitation of offenders: This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide.

An online search will also be carried out as part of due diligence on all short-listed candidates.




Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city.

We welcome people from diverse and underrepresented communities and encourage applications from, those with caring responsibilities, Black, Asian and Minority Ethnic, neurodivergent, disabled and LGBT+ people. As part of our commitment to equality, diversity and inclusion, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.   We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

Information for applicants with a disability

We are a proud Disability Confident Employer.  We encourage applicants to disclose disabilities, so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Please contact: 0121 675 7070 option 3 (lines open between 8.45am to 5.15pm Monday to Friday).

If you require an application in an alternative format, such as Braille or you are unable to complete an application form via WMJOBS, please contact When you have completed your application form this can be returned to or for Braille applications these can be posted to, Recruitment Team, 2nd Floor, 10 Woodcock Street, B7 4BG.

The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. 

There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:

  • A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
  • An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
  • A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
  • A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
  • A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.

We see the Council’s role as providing strategic leadership – that’s being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making.

We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision.  We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.

Birmingham City Council is a Foundation Living wage employer - known as the Birmingham Living Wage. The Birmingham Living Wage, is determined by the Living Wage Foundation on an annual basis by the Centre of Research in Society Polity at Loughborough University. The current rate can be found at:

Living wage   small disability confident logo

Company info
0121 675 7070
Birmingham City Council
West Midlands
B2 2XU
United Kingdom

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