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Service Support Assistant - Family Solutions Team

Sandwell Children's Trust
Wellman Building, Dudley Road, Oldbury, B69 3DL
Band C SCP 5 - 8 (£23,500 - £24,702 per annum) (£12.18 - £12.80 per hour)
Closing date
27 Nov 2023

Job Details

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our ‘Sandwell Deal’, brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you:-

  • Generous annual leave of up to 28 days, plus 3 additional days for long service recognition.
  • Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
  • You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
  • We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
  • Flexible working patterns that suit you and all of our roles have well-defined career progression.

Please visit The Sandwell Deal via this hyperlink

An exciting opportunity has arisen for a Service Service Assistant to join our new Intervention Hub.

The Intervention Hub provides a range of intervention services with the ambition of providing early and proportionate intervention for children/young people and their families. The services have the objective of minimising the need for children to become looked after by supporting families to stay together where it is in the child’s best interests and wherever it is safe to do so.

This is a fixed term contract until 31 March 2024

Hours - 37 per week

We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people.

The role is to provide administration support to the Family Solutions Team. This will include:-

  • Ensuring accuracy and consistency of information
  • Updating the Early Help System.
  • Prioritising incoming post and messages and alerting officers & practitioners to matters which require attention
  • Maintaining files and record systems including scanning and uploading of documents;
  • Ensuring that tasks allocated are completed accurately and within allocated timescale.


What you need to be successful in this role:

  • Be able to demonstrate previous experience of working in a business admin role;
  • Will hold NVQ Level 1 in Business Administration or equivalent, together with GCSE Maths & English or equivalent;
  • Experience of using Microsoft Office packages;
  • Have experience of prioritising and organising own workload.
  • Have excellent written and verbal communication skills and good attention to detail;
  • Have the ability to plan & organise diaries
  • A standard DBS check will be required for this role.

Sandwell Children's Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children, and expects all staff and volunteers to share this commitment.

Our teams at Sandwell Children’s Trust are all amazing, they inspire great ideas, drive new plans forward and help to make Sandwell Children’s Trust a fantastic place to work. We ensure that we are always recruiting, retaining and promoting a diverse mix of colleagues who are representative of the community we serve.

With the work that we have done so far and with the ambitions we have for the future, it’s a really exciting time to join Sandwell Children’s Trust and to become part of our ‘Sandwell Family’.

So, if you think your future could lie with Sandwell Children’s Trust, then we’d love to hear from you.

Please click the APPLY button to apply

Supporting documents
Job description
Person specification
Employee Benefits Offering


At Sandwell Children’s Trust we serve the purpose of improving the lives of children & young people by: -

  • Listening, learning and caring
  • Being ambitious and confident
  • Encouraging innovation
  • Acting with openness and transparency.

Working for us

There are lots of great reasons to work with us in Sandwell Children’s Trust.  From a generous rewards package to a culture of learning and development.  Our 12 reasons to work for Sandwell Children’s Trust sets us apart as the place to grow your career and feel part of a great team.  Please visit our 12 reasons via this hyperlink:

There are many benefits for working for us too:

  • Access to our Learning & Development portal offering virtual training programmes, learning & development info bursts, learning events and much more.
  • The latest technology enabling more effective and streamlined working.
  • Detailed and effective appraisals to strengthen your practice.
  • Great career progression opportunities.
  • Access to a range of family friendly policies and flexible working arrangements.

Benefits & Rewards

  • Up to £6,500 re-location package
  • Generous annual leave entitlement that increases after 5 years’ service; and an additional 8 public holidays and 1 concessionary day; plus, the opportunity to purchase up to 10 days of additional holiday through our salary sacrifice scheme.
  • Membership of the Local Government Pension Scheme, this is a nationwide career average scheme and is a valuable part of the reward package for employees.
  • 24/7 access to free and confidential employee counselling service
  • Access to Occupational Health services including 24/7 confidential employee counselling service, healthy heart, stress awareness and yoga sessions, physiotherapy self-referral, healthy eating advice and much more.
  • Access to a range of discounts on products and services
  • Refer a friend scheme
  • Wellbeing initiatives and forums
  • Car lease scheme
  • Cycle2work scheme
  • Discounted gym membership
  • Eye care vouchers
  • Reimbursement of Social Work England registration

About Sandwell    

Sandwell sits in the heart of the West Midlands and has a diverse population of 327,378 people.  While Sandwell is the 12th most deprived local authority in England, it is a community where our families have high aspirations and where we pride ourselves on equality of opportunity and our adaptability and resilience.

We have excellent and affordable transport links, quality housing at affordable prices and an abundance of entertainment, arts, culture and history right on the doorstep.

For all recruitment enquiries please email and one of our friendly team will call you to discuss opportunities with the Trust.


Company info
0121 569 2200
Sandwell Children's Trust
The Wellman Building
West Midlands
B69 3DL

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