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Second - Line ICT Technician

Shropshire Fire and Rescue Service
Shrewsbury Headquarters, St Michaels Street, Shrewsbury, SY1 2HJ
Closing date
1 Dec 2023

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Emergency Services
Job Type
Information technology
Contract Type
Full time permanent
Working Pattern

Job Details

About Us

A modern fire and rescue service also relies upon a talented team of support staff to help deliver the service the community expects. These roles are wide and varied and include Administration Support, Human Resources, ICT, Finance, Planning & Performance, Resources & Workshops, and Training & Development.

We are looking for a team player with a hands-on approach to provide excellent customer service to our users. This includes the ability to train groups or individuals with varying technical skills.

As an ICT Technician you will undertake first and second line support for users with a high degree of customer service. The duties include configuration, maintenance and monitoring of systems to mitigate against all aspects of data and cyber security. There are also projects for introducing new technologies that you will get involved in. You must be able to work in a logical and methodical manner, particularly when problem solving and be able to learn new products independently.

The successful candidate will have a good all-round knowledge of hardware and software and be able to communicate with staff with varying ICT expertise. Previous experience of carrying out a support role and demonstrating good levels of customer service is essential and holding a professional qualification related to Microsoft or ITIL would be an advantage.

The role includes additional payment for standby duties where you will be required to be available outside normal working hours in accordance with the Service’s standby/on-call ICT policy. Payment for standby duties will not be paid until the post holder has gained and demonstrated sufficient competence to carry out the duties.

The post is subject to a satisfactory DBS check, references and medical clearance.

Shropshire Fire and Rescue Service is committed to equality and diversity at work. We positively welcome applications from disabled people and minority groups who are under-represented in our Service.

Supporting documents
Second-Line ICT Technician SkillsTx Requirement Profile.pdf


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Company info
01743 260200
Shropshire Fire and Rescue Service
St Michael's Street

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