Housing, Health, and Communities

Financial Inclusion Officer (Permanent Post)

37 hours per week

£27,803 to £30,296 per annum

Warwick District Council looks after approximately 5500 homes, 500 leases and circa 2000 garages.

We are continually looking at innovative ways to help support people to maintain their homes and stay debt free, particularly in the current cost of living crisis.  You therefore have an exciting opportunity to join our Landlord Operations Team to help the with our housing management function and support our tenants to get out of rent arrears and other debts.

The Financial Inclusion Officer will provide support, advice and guidance to customers helping those in need to make wise financial choices. Subsequently you will be a key asset in assisting customers to maximise their income, ensuring our residents are claiming all benefit entitlements and any grant payments that help to maintain their home and are able to maintain rent payments to WDC, particularly helping those in rent arrears to clear any balance owed to WDC.   

This role is about taking responsibility for customer satisfaction by making sure that where possible all enquiries are resolved at the first point of contact.

This is a public facing role of Housing Services, so you need excellent communication skills, as you will be engaging with our customers on a daily basis, problem solving and interacting with tenants. You will need to effectively deal with their concerns and work with colleagues throughout the service.

Requirements of the role include: 

A driving licence and access to a vehicle is required as this role will include visiting garage sites.

When completing the application, please ensure you read the Job Description and Person Specification, demonstrating you meet the essential criteria for this post, giving examples of your experience and skills wherever possible.

This post is based at our offices within Warwick District and is not suitable for home or hybrid working.  

The successful candidate will need to be able to deal with enquiries on the telephone as required and undertake site visits where necessary.

For an informal discussion about the post please contact or Sue Sweeney, Senior Housing Officers on 01926 456434.

Closing date: 30th November 2023

Interview date: 5th December 2023

It is our policy that we do not accept CVs as part of your application, please complete the application below and email to vacancies@warwickdc.gov.uk

Recruitment agencies are asked not to contact us; we will come to you if your services are required