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Financial Inclusion Officer

Warwick District Council
Leamington Spa, Warwickshire
£27,803 to £30,296 per annum, plus up to 32 days annual leave, LGPS, Bupa Cash plan
Closing date
30 Nov 2023

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Job Details

Housing, Health, and Communities

Financial Inclusion Officer (Permanent Post)

37 hours per week

£27,803 to £30,296 per annum

Warwick District Council looks after approximately 5500 homes, 500 leases and circa 2000 garages.

We are continually looking at innovative ways to help support people to maintain their homes and stay debt free, particularly in the current cost of living crisis.  You therefore have an exciting opportunity to join our Landlord Operations Team to help the with our housing management function and support our tenants to get out of rent arrears and other debts.

The Financial Inclusion Officer will provide support, advice and guidance to customers helping those in need to make wise financial choices. Subsequently you will be a key asset in assisting customers to maximise their income, ensuring our residents are claiming all benefit entitlements and any grant payments that help to maintain their home and are able to maintain rent payments to WDC, particularly helping those in rent arrears to clear any balance owed to WDC.   

This role is about taking responsibility for customer satisfaction by making sure that where possible all enquiries are resolved at the first point of contact.

This is a public facing role of Housing Services, so you need excellent communication skills, as you will be engaging with our customers on a daily basis, problem solving and interacting with tenants. You will need to effectively deal with their concerns and work with colleagues throughout the service.

Requirements of the role include: 

A driving licence and access to a vehicle is required as this role will include visiting garage sites.

When completing the application, please ensure you read the Job Description and Person Specification, demonstrating you meet the essential criteria for this post, giving examples of your experience and skills wherever possible.

This post is based at our offices within Warwick District and is not suitable for home or hybrid working.  

The successful candidate will need to be able to deal with enquiries on the telephone as required and undertake site visits where necessary.

For an informal discussion about the post please contact or Sue Sweeney, Senior Housing Officers on 01926 456434.

Closing date: 30th November 2023

Interview date: 5th December 2023

It is our policy that we do not accept CVs as part of your application, please complete the application below and email to

Recruitment agencies are asked not to contact us; we will come to you if your services are required


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Warwick District, is at the heart of Shakespeare’s England and comprises the towns of Royal Leamington Spa, Warwick, Kenilworth and Whitnash.  The district boasts historic castles and buildings with regency architecture, vibrant town centres hosting a lively calendar of events, as well as beautiful parks and gardens.   We enjoy links to the M40, M42, M1 and M6, national rail connection and Birmingham International airport. It is one of the most prosperous regions in the country with low unemployment rates.

Here at Warwick District Council, our vision is to make Warwick District a great place to live, work and visit and we recognise that our employees are the key to achieving that. Working arrangements in most jobs are flexible; flexi-time, full or part time and job sharing is usually available.  You can expect generous holiday entitlements, a pension scheme and plenty of opportunities for training and personal development.  

We believe in recruiting the best person for the job, using fair and open selection, based on knowledge and experience, skills and behaviour.  We welcome applications from a diverse range of  candidates.

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Company info
Riverside House
Milverton Hill
Leamington Spa
CV32 5HZ

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