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Bus Network Support Officer

West Midlands Combined Authority (WMCA)
Summer Lane, Birmingham
£33,038 - £37,992
Closing date
3 Dec 2023

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Job Details

Would you like to play your part in helping to keep our region’s bus network moving? Are you looking for a role that you can shape and grow within?

We have a new and exciting opportunity for a Bus Network Support Officer to join our Integrated Transport Services directorate.

Using your skills in data collection, management, and analysis, you'll specifically address the effects of highway works on the bus network and assess the impact of planned and unplanned activities. You will play a crucial part in supporting the ongoing enhancement of our network.

Due to the nature of this role, there will be limited opportunities for hybrid working, in agreement with your line manager.

Please note this role is being advertised as a fixed term contract, due to end on 31 March 2025.

What you will be doing

  • Develop and maintain a precise database to handle requests for bus stop suspensions and highway work affecting bus services across the network.
  • Coordinate the Bus Team's response to requests, fostering collaboration with colleagues, partner authorities, operators, work promoters, and stakeholders.
  • Assist in the development and delivery of programs and works across TfWM, ensuring a comprehensive understanding of the impacts of short-term and major scheme work on the bus network.
  • Take the lead on information management relating to bus network mitigation measures during planned or unplanned periods of disruption. Support the management of available ‘slots’ at bus stands in on-street bus interchanges with specified standards as defined within the West Midlands Enhanced Partnership (EP).
  • Support the maintenance of an up-to-date database of bus operator vehicle fleet details, providing periodic updates to local highways authorities for robust bus priority and Clean Air Zone enforcement.
  • Provide business administrative support functions to the Bus Network Team, ensuring the effective performance and delivery of all functions and projects as they emerge.

About you

  • Able to use databases and spreadsheets to collate and interpret data.
  • Strong written communication and analytical skills, able to review information and determine the best approach.
  • Have a problem-solving approach, identifying potential solutions to challenges, and recognise opportunities based on analysis of information.
  • Excellent communication skills, able to inform senior stakeholders.
  • Enjoy working effectively as part of a fast-paced team.

Creating an Inclusive Workplace.

West Midlands Combined Authority is dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

How to apply.

To apply for a position, we require applicants to upload an up-to-date CV and a supporting statement that demonstrates how they meet the essential criteria for the role. To ensure fairness and impartiality, our application process is designed to be anonymised. We ask that all applicants remove their name and avoid referencing protected characteristics, such as gender or age, when submitting their CV and supporting statement.

We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. However, in exceptional cases where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.

About us.

Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognized as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.

WMCA operates a hybrid way of working, which involves a combination of office-based work and remote work. This approach allows for flexibility and adaptability to meet individual needs and preferences. We understand that not everyone can benefit from this way of working, and so we also promote flexible working options whenever possible to support work-life balance. We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future, we can all be proud of, we would love to hear from you.

Reasonable Adjustments.

If you require any reasonable adjustments or alternative methods for the online application process, please reach out to our Recruitment Team at We are here to assist and accommodate your needs.

Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.

Supporting documents
Job Description - Bus Network Support Officer.pdf


WMCA has a dedicated careers portal for you to register and apply for jobs directly with us.  You can keep up to date with applications you have made, create a candidate profile and choose how we keep in touch with you.  You can access the careers portal here,

West Midlands Combined Authority (WMCA) was set up in 2016. We're made up of 18 local councils and 3 local enterprise partnerships (LEPs). Our goal is to make the West Midlands a happy, healthy, place to live. We do this by:

  • making it easier and safer to travel in and around the region
  • using derelict land to build homes
  • protecting our green spaces
  • making sure young people have the education and employment opportunities to make a great start in life
  • working together to support our communities and build a fairer, healthier and more inclusive West Midlands
  • tackling climate change 

Our role in the West Midlands has never been more important and in these extraordinary times we’ve shown we can step forward, speak up for our region and bring people together. Everything we do is focused on making life better for people in the West Midlands – that’s our reason for being here and it drives every move we make. We lead and support others to deliver our shared future vision for the region – a happier, healthier, better connected place to live and work.

We fully believe that we are only as great as the people who work for us and are committed to providing a positive, healthy and inclusive working environment where our people feel valued and respected. We’re ambitious, forward thinking and determined to find better ways of working, always leading the way in what we do. We trust and support each other to get the job done, and encourage creativity, originality and curiosity from those who work with us.

We’re committed to creating an accessible and diverse workplace, one that nurtures an inclusive environment where our people can be themselves. We are a “Leaders in Diversity” accredited organisation, are in the Inclusive Top 50 Employers List and are one of The Times Top 50 Employers for Women. 

If your values align with ours and you’re committed to working towards creating a future we can all be proud of, we want to hear from you.

Company info
0121 200 2787
16 Summer Lane
West Midlands
B19 3SD
United Kingdom

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