Would you like to play your part in helping to keep our region’s bus network moving? Are you looking for a role that you can shape and grow within?

We have a new and exciting opportunity for a Bus Network Support Officer to join our Integrated Transport Services directorate.

Using your skills in data collection, management, and analysis, you'll specifically address the effects of highway works on the bus network and assess the impact of planned and unplanned activities. You will play a crucial part in supporting the ongoing enhancement of our network.

Due to the nature of this role, there will be limited opportunities for hybrid working, in agreement with your line manager.

Please note this role is being advertised as a fixed term contract, due to end on 31 March 2025.

What you will be doing

• Develop and maintain a precise database to handle requests for bus stop suspensions and highway work affecting bus services across the network.
• Coordinate the Bus Team's response to requests, fostering collaboration with colleagues, partner authorities, operators, work promoters, and stakeholders.
• Assist in the development and delivery of programs and works across TfWM, ensuring a comprehensive understanding of the impacts of short-term and major scheme work on the bus network.
• Take the lead on information management relating to bus network mitigation measures during planned or unplanned periods of disruption. Support the management of available ‘slots’ at bus stands in on-street bus interchanges with specified standards as defined within the West Midlands Enhanced Partnership (EP).
• Support the maintenance of an up-to-date database of bus operator vehicle fleet details, providing periodic updates to local highways authorities for robust bus priority and Clean Air Zone enforcement.
• Provide business administrative support functions to the Bus Network Team, ensuring the effective performance and delivery of all functions and projects as they emerge.

About you

• Able to use databases and spreadsheets to collate and interpret data.
• Strong written communication and analytical skills, able to review information and determine the best approach.
• Have a problem-solving approach, identifying potential solutions to challenges, and recognise opportunities based on analysis of information.
• Excellent communication skills, able to inform senior stakeholders.
• Enjoy working effectively as part of a fast-paced team.

Creating an Inclusive Workplace.

West Midlands Combined Authority is dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

How to apply.

To apply for a position, we require applicants to upload an up-to-date CV and a supporting statement that demonstrates how they meet the essential criteria for the role. To ensure fairness and impartiality, our application process is designed to be anonymised. We ask that all applicants remove their name and avoid referencing protected characteristics, such as gender or age, when submitting their CV and supporting statement.

We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. However, in exceptional cases where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.

About us.

Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognized as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.

WMCA operates a hybrid way of working, which involves a combination of office-based work and remote work. This approach allows for flexibility and adaptability to meet individual needs and preferences. We understand that not everyone can benefit from this way of working, and so we also promote flexible working options whenever possible to support work-life balance. We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future, we can all be proud of, we would love to hear from you.

Reasonable Adjustments.

If you require any reasonable adjustments or alternative methods for the online application process, please reach out to our Recruitment Team at careers@wmca.org.uk. We are here to assist and accommodate your needs.

Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.

Supporting documents
Job Description - Bus Network Support Officer.pdf