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Business Support Administrator

Staffordshire County Council
Burton Area Office, Grange Street, Burton on Trent
£23,500 - £23,893 (Pro Rata)
Closing date
26 Nov 2023

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Job Details

To support the provision of a timely and high-quality business support service for Staffordshire County Council. This role will contribute to the development of new processes and techniques to improve the efficiency and effectiveness of the children’s and family’s system, with the aim of improving outcomes for children and families. This will focus on providing a range of administration, financial and customer care functions to District based staff. The expectations are that the person in this role will undertake a variety of tasks. 

Main Responsibilities
  • Servicing meetings: coordinating the circulation of agendas and relevant papers; scheduling; attendance at meetings; and taking and distributing appropriate notes.
  • Completing a range of administrative tasks ensuring compliance with statutory deadlines in accordance with business processes and Service Level Agreements.
  •  Accurately input and maintain appropriate information systems ensuring children’s/families/system records are kept up to date.
  •  Assistance with a range of financial transactions including placing orders for services/equipment, goods receipting and maintaining associated records in accordance with Financial Regulations through the County Council’s Finance and Procurement systems.
  • To undertake a range of customer care duties
The Ideal Candidate

• Level 3 in Business Administration or equivalent experience

• GCSE English and Math’s grade C or 4 or equivalent

• Understanding of the County Council and its role in the community.

• Previous experience of servicing meetings including note taking.

• Good written and oral communication skills at all levels – this post will involve liaison with a range of professionals and members of the public.

• Sensitive and attentive listening skills and the ability to accurately record the outcome of discussions and meetings for a diverse audience.

• Flexible approach – demonstrating ability to respond positively to changes in allocation of work at short notice.

• A commitment to equal opportunities and anti-discriminatory practice and to work with a diverse customer base

• Numerical skills with attention to detail.

• Good time management and organisational skills with an ability to work under pressure to meet deadlines and on own initiative.

For more information about this role, please contact Tracey Pennycook at

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to a range of benefits.

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 


About us

From managing the flow of traffic to improving the quality of our schools, officiating marriages and supporting vulnerable people, we deliver vital services around the clock. Because what we do touches so many lives and in so many ways, our work is impactful, rewarding and varied.  

Whether you’re an apprentice or graduate, or come to us with plenty of experience, we’ll support you to achieve amazing things. You’ll have a say in how things are done and be able to run with your ideas. And even better, everything you do will help to improve the way we work and the lives of our communities.

No matter what role you’re in, you’ll also have plenty of opportunities to move around. And as you try your hand at new things, you’ll find that your skills grow and develop. With hundreds of career options on offer, you’ll have the chance to make the most of your ambition.

Our values

We all share a common purpose of public service to the people of Staffordshire. Our values support our Strategic Plan and vision and are at the heart of everything we do. Our people are A C E and unique, which is why we want to make sure we lead them well and provide the benefits and wellbeing support they need. Our people have different roles, different things that motivate them, different learning needs and will be at different stages of their career journey. But our values unite us to achieve amazing things.

  • Ambitious - We are ambitious for our communities and citizens
  • Courageous - We recognise our challenges and are prepared to make courageous decisions
  • Empowering - We empower and support our people by giving them the opportunity to do their jobs well.

We are no ordinary county council. We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

To find out more about working for us visit our brand new Careers at Staffordshire page it's the best place to learn about all the jobs and opportunities we have on offer.  Our new ambassador programme lets you hear directly from our employees about what it's like to work here.


Company info
01785 278300
Staffordshire County Council
Staffordshire Place 2
Tipping Street
ST16 2DH
United Kingdom

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