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Housing Triage Assistant

Wychavon and Malvern Hills District Councils
Civic Centre, Queen Elizabeth Drive, Pershore, WR10 1PT
£24,702 – £28,770 per annum
Closing date
3 Dec 2023

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Local Councils
Job Type
Contract Type
Fixed Term Contract
Working Pattern

Job Details

About the Role

Housing Triage Assistant

Role 1 - 37 hours per week, fixed term contract until 31 March 2025
Role 2 – 37 hours per week, fixed term contract for up to 12 months (maternity cover)

Up to £28,700 per annum (depending on skills and experience)

The post holder will act as the first point of contact for customers who contact our housing service at risk of homelessness and will be responsible for processing approaches as part of our triage service, providing initial advice on housing options and determining eligibility and homelessness. Signposting customers to other organisations, making referrals to officers in the team and proactively working to reduce the risk of homelessness are also key elements of the role.

In addition to the triage role, the post holder will be expected to undertake additional Housing Assistant duties and work flexibly alongside other team members to ensure that a professional and timely service is delivered to our customers.

The post will cover both our Malvern and Wychavon districts.

About you

The successful postholder must:

  • Be customer focused and dedicated to providing an excellent and timely service
  • Have the ability to advise and assist customers on all aspects of housing
  • Plan and prioritise their own workload to meet deadlines
  • Be able to work closely with other members of the team and offer support in fulfilling tasks which ensure optimum service delivery
  • Have a tactful and diplomatic approach in all situations
  • Have the ability to communicate relevant information in writing, face to face and by telephone to customers and to maintain accurate, up to date records
  • Be computer literate with the ability to utilise a range of software packages
  • Good educational background with numeracy and literacy skills
  • Previous experience in a Housing or similar related field
  • Housing qualification or a similar related field
  • Computer skills: Microsoft Window Packages and Housing related computer systems
  • To have a sound working knowledge of housing legislation and guidance

The successful postholder will also be required to apply for a basic DBS check.

What We Offer

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. That's why, as well as a rewarding career, we offer a range of attractive benefits, such as:

  • Agile Working (40% minimum office based)
  • Generous annual leave entitlement
  • Regular job-specific training
  • Free Employee Assistance scheme including access to counselling services
  • Health and Wellbeing support
  • Kaarp discount scheme which provides a range of employee discounts for days out and holidays

For current employees of Malvern Hills or Wychavon District Councils secondments will be considered for this role upon agreement from your current line manager.

For more information or an informal discussion about the role please contact Peter Stock,  Principal Housing Officer – Housing Options Tel: 07929 714803

Closing date: Sunday 3 December 2023

Interview Date: Tuesday 12 December 2023




Supporting documents
Employee Benefits
Job Description


    wychavon banner    

From Monday 11th December an exciting change is happening for us as an organisation - we will be implementing a new system which will improve your candidate experience! To access your candidate portal for our new system, head to

If you have an application in progress with us on, or after, Monday 11th December – don’t worry, this will continue as it normally would and there will be no impact on your application or the process. More information on our new and improved system will be coming soon, so keep an eye on the WMJobs help pages

Working for us

Wychavon and Malvern Hills District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country.

We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities – things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness.

Working with you

Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find.  That's why, as well as providing a satisfying job, we offer a range of attractive benefits, such as agile working for the majority of roles, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.

We value skills and an ability to do a great job over identifying personal information and that’s why we anonymise all our recruitment until we reach interview stage. What you can offer us and how you will uphold our values and behaviours is really important to us and that’s what we look for during our recruitment process.

Our staff are our driving force, and it’s important our workforce reflects the communities we serve. More than 50% of our Senior Management Team is female, as is the majority of our Heads of Service.

We are a member of the Disability Confident Scheme and support the movement of change, to think differently about disability and apply this to how we recruit, retain and develop disabled people.

We value all our staff and are committed to eliminating unlawful discrimination, promoting equality of opportunity, and fostering good relations between people from a diverse range of backgrounds.


Want to know more?

The two councils have a shared Chief Executive and a joint senior management team.  Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working  and partnership arrangements with each other,  with other councils and with key stakeholders

Whichever council you work for, you can be sure it will be an enjoyable place to work, you will feel valued and appreciated and have an opportunity to develop your career in line with your potential and expectations. Please click for more information on Wychavon District Council or Malvern Hills District Council

Diversity Jobs Group

Company info
01386 565515
Wychavon District Council
Civic Centre
Queen Elizabeth Drive
WR10 1PT
United Kingdom

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