HR Operations Manager

Sandwell Metropolitan Borough Council
Hybrid working/Sandwell Council House, Freeth Street, Oldbury
Band J SCP 48-51 (£56,904 - £60,344 Per Annum)
Closing date
5 Dec 2023

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Local Councils
Job Type
Human resources / OD / Training
Contract Type
Working Pattern

Job Details

At the heart of the West Midlands, Sandwell is a friendly place to live and work. We are the largest employer in the borough, offering exciting opportunities for all.

Sandwell Council has faced unprecedented challenges over recent times, and we have responded with passion and commitment; continuing to serve and support our local communities.

Our ambition now is to become an outstanding council that is focused on delivering on our vision for Sandwell and can adapt quickly to the changing needs of our community. Our vision is to create a modern, outstanding council; one where our organisational structure, business systems, process and people and cultural working practices are fully aligned to deliver our strategic outcomes.

The HR Service sits at the heart of the organisation and has a vital role in enabling the transition of Sandwell Council through and out of intervention towards excellence. Our service structure is currently going through a realignment, to position us most effectively to meet the exciting challenges and opportunities facing us. These include the implementation of a new cloud-based HR and Payroll system next April; a central role in embedded new organisation values and behaviours; and some major projects around recruitment, future talent and organisation design.

Responsible for HR Frontline, Payroll, Pensions, Payroll Reconciliation, and HR Systems, this is a fantastic new role that will be central to the transformation of our HR Service and instrumental in enabling delivery of the Council’s wider transformation strategy.

Essential Requirements

As a member of the HR Wider Leadership Team driving our One Team vision for HR Services, you’ll have the strong, effective leadership skills necessary to help translate this vision into great operational practice, driving for excellent service committed to putting the customer first.

You’ll be a dedicated, enthusiastic, and knowledgeable HR professional, with experience across the full range of activities within the scope of this role. Having the ability to inspire and motivate those around you, particularly during challenging and demanding times, is essential.

You’ll be an excellent, accomplished communicator, able to engage and influence a wide variety of audiences, and capable of leading your teams through change, whilst maintaining professional credibility at all times.


Educated to Degree level or equivalent experience in a relevant subject matter.

MCIPD or CIPP Professional awards or equivalent compensating experience and Willingness to work towards this Professional qualification level.

Evidence of Continuous Professional Development and membership to a professional body relating to subject matter.

Our offer to you

Sandwell Council are proud to offer employees access to an award- winning employee benefits scheme; a strong health and wellbeing offer; flexi time; and a variety of learning and development opportunities. Find out more about our offer and employee benefits here

To apply

Please submit a CV and supporting statement, demonstrating how you meet the requirements of the role.


37 hours per week Monday to Friday.

The council operates hybrid working. This involves working from an agreed workplace location in the borough for at least two days a week.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Supporting documents
Job Description
Personnel Specification
Information for applicants


Who are we?

Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities
  • Flexi-time working
  • A variety of leave schemes including carers, compassionate, maternity and paternity
  • Volunteering scheme

Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell. 

We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page;

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;

For information on our Values and Behaviours, please visit:

To view a copy of the Local Government Career Guide, please visit;

Company info
0121 569 3300
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
West Midlands
B69 3BS
United Kingdom

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