Duty Officer (WRS)
Worcestershire Regulatory Services
Bromsgrove District Council
37 hours per week
Grade 4, SCP 17 – 22
£17,772 - £20,661 per annum (pro rata)
If you like problem solving and talking to people then we are looking for you!
We are currently looking for a resilient duty officer to work as part of our inhouse team based at Wyre Forest House, Kidderminster. The post is required to work with a team of officers to deliver a high standard of first point of contact services to customers wishing to access services delivered by WRS. The role will be expected to identify the specific issue from first customer contact and resolve issues within the post holders skills and knowledge set or where this is not the case refer the specific issue to the relevant team for action.
The ideal candidate will have excellent customer service skills and a willingness to learn and expand their knowledge base whilst at all times delivering excellent customer service. A good working knowledge of databases and previous experience of delivery of an excellent customer service would be an advantage.
The closing date for receipt of completed applications is 26 June 2017.
Interview date to be confirmed by the WRS Team.
If you require further information on the post duties then please contact Kiran Lahel, Business and Relationship Manager on 01562 738067.
If you experience difficulties applying online then please contact Charlotte Harvey, HR Assistant, 01527 64252, Ext.1277
CV's will not be accepted.
If you do not hear from us within four weeks of the closing date, you should assume that your application was not successful on this occasion.
Job Description & Person Specification for the role of Duty Officer (Worcestershire Regulatory Services)