Visitor Services Assistant

Location
Kidderminster, Worcestershire
Salary
£4,978 - £5,258 per annum
Posted
16 Jun 2017
Closes
09 Jul 2017
Job Ref
REC000071
Contract Type
Part time temporary
Working Pattern
See advert details
Hours
Part-Time

Visitor Services Assistant (Reception & Retail) at Worcestershire County Museum, Hartlebury Castle.
This role requires an enthusiastic, engaging, well-organised and flexible individual.  Our Reception posts are the first point of contact many of our visitors have with the museum and as such require exemplary customer service skills.  The job comprises of three main tasks; meeting and greeting our visitors (including answering the phone), selling admission tickets and shop stock, and admin tasks including organizing group visits and maintaining diaries. The successful candidates will have excellent communication and interpersonal skills, the ability to work as part of a team,  previous work experience in a customer-focused environment, the ability to multi-task and the physical ability to undertake basic cleaning tasks & moving of furniture/stock etc. The role will involve working every third weekend, plus occasional evenings and bank holidays.

Working pattern: There are two posts. Post A will work every Thursday (9.30am-5.30pm, half hour unpaid lunch break), plus every third weekend (both Saturday and Sunday, 10.30-5.30, half hour unpaid lunch break). Post B will work every Friday (9.30am-5.30pm, half hour unpaid lunch break), plus every third weekend (both Saturday and Sunday, 10.30-5.30, half hour unpaid lunch break).  These posts are therefore advertised at 11.8 hours a week which is the weekly average over the three week rota. The posts are temporary until 23 December, although there may be the possibility of extension.  Please indicate on your form whether you are interested in Post A, Post B or either post.