Customer Service Officer
Customer Services Officer
Hours: Full time
Salary: HC4 £16,491 - £17,419
Location: Elgar, Hereford
Closing date: 30/06/2017
Hereford Council, Adult’s Wellbeing Directorate are transforming our adult social care services in response to new responsibilities under the Care Act April 2014. We are looking for enthusiastic, forward thinking individuals to join us in this opportunity to enhance our existing Advice and Referral Management service.
You will be expected to have some understanding of adult social care’s practice and some experience in call handling, as well as good interpersonal and organisational skills.
You will be able to communicate effectively to ensure that our responses are person centered, safe and effective, with a commitment to achieving the best outcomes for the individuals you engage with, enabling residents to live safe, healthy and independent lives. You will work in a team environment, answering calls from the public and other agencies contacts.
Benefits with Herefordshire Council
Holidays: 25 days per year plus 2 days unpaid at Christmas (pro rata for part time)
Pension: LGS pension scheme
Please refer to the Job Description and Person Specification for more details of this role.
PLEASE NOTE: Applicants must apply online for this vacancy, we do not accept emailed CV’S.
Please specify whether you have a disability.
Please note that only shortlisted candidates will be contacted. If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at: firstname.lastname@example.org