This job has expired

Transport Contract Officer

Sandwell Metropolitan Borough Council
Sandwell Council House, Freeth Street, Oldbury, B69 3DE/Various locations across the borough
Band D, SCP 9-17 (£25,119 - £28,770 per annum)
Closing date
14 Feb 2024

Job Details

As a Travel Assistance Service (TAS) Transport Contracts Officer, you will be expected to contribute proactively in reviewing the passenger transport procurement, procedures and practices and be flexible when areas of pressure are identified in the service, including covering other posts during absence/leave to ensure the effective provision of the essential functions of the service.

In this role you will assist in monitoring the provision of passenger transport services and provide all necessary information to enable the control of the use of resources. You will undertake training enabling the development of a multi-skilled team ensuring staff absences have no impact of the quality of the service delivery, and obtain, collate and evaluate information to aid decision-making and advise managers, colleagues and client organisations.

The role will require you to contribute to the development and review of the business plan and training plan and solve problems where appropriate, responding effectively to enquiries and complaints from client organisations, service users, the general public and other agencies in accordance with Council standards, escalating where appropriate.

You will also liaise with client service areas, partners, other organisations and services as required and help ensure all financial, legal and regulatory requirements are met. It will be the post-holder’s responsibility to carry out their duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. The post-holder should act as an exemplar on these issues and should identify and monitor training for themselves and any employees for whom they may be responsible, in line with this policy, the Equality Standard and obligations under the Race Relations (Amendment) Act 2000.

Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes. The post-holder must at all times carry out their responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work.

For an informal discussion, please contact Jo Hodgetts at



Overview of the role:

  • To organise and procure passenger transport as required by the Council.
  • To provide an administrative function in relation to passenger transport and the service area as a whole.
  • To be responsible for all aspects of the allocated transport contracts including administration and the development of good working relationships with all stakeholders.

You will be required to:

  • Assist senior officers to provide and develop safe, efficient, and cost-effective passenger transport services
  • Be responsible for managing effective systems to control a given case load of transport contracts to include:
  • Have responsibility for the tender of contracts process and making decisions regarding awarding tenders based on best value.
  • Follow procedures to ensure the best value and most cost-effective method of transport is procured.
  • Develop relationships with service users, parents/carers, schools, other establishments, and suppliers by telephone, email, written correspondence and face-to-face.
  • Undertake regular site visits to monitor effectiveness and develop improvements of the current transport contract.
  • Maintain auditable records to ensure queries and challenges can be responded to effectively.
  • Ensure effective communication so that all relevant managers and officers are aware of relevant information to enable those persons to make decisions.
  • Prepare documents for internal and external agencies to procure the transport as requested by client service areas, utilising the Council’s procurement system and awarding cost effective contracts
  • Plan, route, and map transport routes using internet-based resources
  • Check, authorise and pay invoices for the authority’s transport contracts for internal and external partners, raising invoices for external providers on SBS and process internal ledger transfers.


Qualification Requirements:

  • Educated to Level two in English and Maths.
  • Level 2 ICT skills to include Word Processing and Excel



37 hours per week

Must be available for work on a rota between the hours 7.30am to 5.00pm

The council operates hybrid working. This involves working from an agreed workplace location in the borough for at least two days a week.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Click here to find out more about our One Team Framework: Values and Behaviours.

Supporting documents
Information for Applicants
Job Description
Personnel Specification


Who are we?

Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities
  • Flexi-time working
  • A variety of leave schemes including carers, compassionate, maternity and paternity
  • Volunteering scheme

Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell. 

We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page;

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;

For information on our Values and Behaviours, please visit:

To view a copy of the Local Government Career Guide, please visit;

Company info
0121 569 3300
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
West Midlands
B69 3BS
United Kingdom

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