ICT Technical Support Apprenticeship

Whatever your role within Wyre Forest District Council, every day you will be working to benefit people living in the area. The District is a mix of urban rural, market and riverside town communities covering 195 square kilometres. The three main towns of Kidderminster, Bewdley and Stourport-on-Severn and several surrounding villages including Arley, Rock, Chaddesley Corbett and Wolverley make up the district. Over 100,000 people live here and you can help shape our district’s future as part of our 390 strong workforce that strives to make a difference in making sure the services we offer meet the aspirations and needs of our local community.

Working for us:

At Wyre Forest District Council, people depend on us – every day we provide essential services across the district which make a real difference to residences’ lives. That’s why we need people we can depend on too, who can perform well within a challenging social and economic environment. We value our employees and aim to create a positive, progressive and open work culture that supports everyone to thrive. We focus on supporting your physical, financial and emotional wellbeing so working for us you can expect to enjoy a range of learning and development opportunities designed to enhance you in your role and our excellent benefits package includes:-

• a competitive salary
• an excellent local government pension scheme
• favourable holiday entitlements with an option to purchase additional annual leave
• flexible working options, hybrid working is part of our culture
• Regular job-specific training
• Discounted gym and swim membership
• Health and wellbeing support with an optional health cash plan
• Employee Assistance Scheme including access to counselling services
• Employee discounts with a range of companies
• Kaarp discount scheme which provides employee discounts on days out and holidays

If you have ambition for yourself and this district, thrive on challenges and getting results, share our values and strive to make others feel valued, then we want to hear from you.

Day-to-day tasks include:

• Providing first line technical support answering support queries via phone and email
• Maintaining a high degree of customer service support
• Taking ownership of user problems and be proactive in dealing with user issues
• Logging all calls on the Councils helpdesk system
• Escalating more complex calls to relevant IT Support Engineers
• Acquiring and maintaining knowledge of relevant products and support issues to provide technically accurate solutions to users

This apprenticeship is ideal for someone who is seeking a career in ICT first line support and enjoys dealing with a varied and wide range of issues and enjoys solving users problems.

To find our more about this opportunity and apply for the role, please follow the link below to the Government Apprenticeship Website

Technical Support Apprenticeship - Find an apprenticeship (findapprenticeship.service.gov.uk)

Wyre Forest District Council is an equal opportunities employer