Head of Business Support
Dudley Council has the highest ambitions for our children and young people. Our vision is to give children the best start in life and to support families to be independent, responsible and successful and to ensure we provide the highest levels of public protection for our most vulnerable children. Our workforce is key to making this happen.
In Dudley, we are passionate about providing an excellent Business Support Service to our Children’s Services. We have therefore recently reviewed our structure and created a key position of Head of Business Services.
The Head of Business Support will report directly to the Chief Officer for Children’s Services and will provide leadership across the business support service working alongside the senior leadership team to ensure effective service delivery. The post holder will also lead the modernisation of the business support service to ensure that functions are delivered efficiently, effectively and are responsive to the needs of children services.
You will be educated to Degree level or higher and have significant demonstrable experience of leading business support and relationship management functions. Experience in managing significant service change is essential in addition to effectively managing and developing all team members.
As a customer focused strategic thinker, you will help shape and influence the transformation of Children’s Services in Dudley.
Under the overall direction of the Chief Officer for Children’s Services the post holder will be fully accountable for the children’s services business support function within the Directorate of People’s Services.
The post holder will be accountable for the co-ordination and management of all available resources to provide or commission a high quality service(s) to the division. The post holder will provide effective leadership and management to the service area as well as making an effective contribution to the portfolio of service functions led by the respective Strategic Director/Chief Officer.
The post holder will be expected to effectively manage service change designed to help achieve the Council’s overall strategic priorities and aims. The post holder must be prepared to work flexibly and swiftly adapt to changing circumstances in respect of services provided or commissioned by the Council.
The post holder will be expected to develop working partnerships both within and outside the Council with key stakeholders and also engage effectively with service users and their local communities.
The Head of Business Support will provide leadership across the business support service working alongside the senior leadership team to ensure effective service delivery. The post holder will lead the relationship management function to ensure effective corporate support and maintain Children’s compliance with council requirements. The post holder will lead the modernisation of the business support service to ensure that functions are delivered efficiently, effectively and are responsive to the needs of children services.
For further information about the role please contact David Stringfellow on 01384 814 207 or by emailing email@example.com
Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk
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Job Description and Person Specification