Part Time Customer Services Assistant x2

Warwickshire County Council
£23,500- £23,893 pro rata per annum
Closing date
4 Mar 2024

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Local Councils
Job Type
Customer service
Contract Type
Working Pattern

Job Details



Southam Library: 14.75hrs per week

Salary £9,368 - £9,524 per annum

Working pattern:

Week 1: Monday 1:00 – 5:30, Thursday 1:00 – 5:30, Friday 9:00 – 1:00

Week 2: Monday 1:00 – 5:30, Thursday 1:00 – 5:30, Friday 9:00 – 1:00, Saturday 9:00 – 12:30

Sundays as required. Enhanced rates of pay for Sunday working, plus time of in lieu.



Leamington & Lillington Library: 18.50hrs per week

Salary £11,750 - £11,946 per annum

Working pattern:

Week 1: Tuesday 11:00 – 6:00, Wednesday 1:00 – 6:00, Thursday Lillington 9:00 – 12:30, Saturday 12:30 – 4:30

Week 2: Tuesday 11:00 – 6:00, Wednesday 1:00 – 6:00, Thursday Lillington 9:00 – 12:30, Saturday 12:30 – 4:30

Sundays as required. Enhanced rates of pay for Sunday working, plus time of in lieu.


Working in either Leamington & Lillington or Southam Library, this role is the first point of contact for all users. The post-holder will be an integral part of the team, ensuring a positive experience for customers of all ages.


You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages. 


ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.


Please clearly state which role you wish to apply for within your supporting statement.


For further information please see the Job Description and Person Specification below;

Customer Services Assistant


Working for Warwickshire – This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! 

At Warwickshire County Council we are committed to ensuring


Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure.  Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.


Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19%, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund


he benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Click here to view the benefits at Warwickshire County Council.


Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure, as appropriate for the role.  


The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To discuss the role please contact Deirdre Berridge on the email below


Closing date: 4th of March 2024

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.


Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more


As a local authority we take on a wide range of roles, whether we are providing specialist care and support to the most vulnerable in our communities, or championing Warwickshire as a choice for business through our work to promote economic growth and innovation.

Warwickshire is famous the world over as Shakespeare’s county— but that’s only half the story.  We’re also vibrant and modern. One of the fastest growing commercial regions in the UK, we’re home to many leading companies and developing exciting opportunities for everyone who lives and works here. 


We pride ourselves on being an innovative employer that like to encourage new ways of working. Likewise, our ability to make decisions quickly is as important to us as it is to our customers.

We work actively with partner organisations to deliver our core services:

  • Schools and Learning
  • Social Care and Health
  • Community Safety
  • Environment and Planning
  • Leisure and Tourism
  • Roads and Travel


Company info
01926 41 8125
HR Service Centre
Shire Hall
CV34 4RL
United Kingdom

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