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Housing Services Advisor

Sandwell Metropolitan Borough Council
Sandwell Council House, Freeth Street, Oldbury B69 3DE.
Band D, SCP 9 -17 (£25,119 - £28,770 per annum)
Closing date
20 Feb 2024

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Local Councils
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Job Details

Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support.
Following a restructure of the service in 2023, we are looking for a Housing Services Advisor to provide planning and administration support to our Housing Services Officers, so that an effective service is in place for managing appointments and the resulting administration work.

We expect our Housing Services Advisors to:
• Assist the Housing Services Officers with planning and managing their workloads through the effective scheduling and management of appointments.
• Be responsible for the effective operation of the customer appointments system, including leading on proactive communication with customers, feedback on any issues / conflicts with resource planning, resolving issues relating to missed appointments and capturing customer feedback on the service provided.
• Accurately and swiftly process any administration work generated by the team e.g. processing signups, data input, data extraction.
• Maintain the electronic work scheduler database, liaising with the Housing Services Coordinator with any updates/changes required.
• Support lone working and similar tools to ensure the safety of Housing Services Officers.
• Arrange and attend interviews when required with Housing Services Officers in order to provide support with complex cases.
• Support Housing Services Officers with the arrangement and delivery of multi-agency case conferences and community meetings.


You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment.
Please note that successful candidates will need to make themselves available for an

NB: Interviews will take place on Tuesday 6th March 2024

No other dates will be available.

For further details about this role please refer to the Job Description and Personnel Specification, if you require an informal discussion then please contact Teresa Warren-Donley via email on


37 hours per week

The council operates hybrid working. This involves working from an agreed workplace location in the borough for at least two days a week.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to:

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

Click here to find out more about our One Team Framework: Values and Behaviours.

Supporting documents
Information for Applicants
Job Description
Personnel Specification


Who are we?

Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities
  • Flexi-time working
  • A variety of leave schemes including carers, compassionate, maternity and paternity
  • Volunteering scheme

Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell. 

We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page;

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;

For information on our Values and Behaviours, please visit:

To view a copy of the Local Government Career Guide, please visit;

Company info
0121 569 3300
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
West Midlands
B69 3BS
United Kingdom

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