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Caseworker Assistant – Housing Assistance Shared Service

Stafford Borough & Cannock Chase District Councils
Stafford, Staffordshire
Band E (SCP 7 - 12) £24,294 - £26,421 per annum
Closing date
3 Mar 2024

Job Details

Caseworker Assistant – Housing Assistance Shared Service (DHH126)

Band E (SCP 7 - 12) £24,294 - £26,421 per annum
Full time, permanent - 37 hours per week


We have an exciting opportunity with our brand-new Housing Assistance Shared Service for a Caseworker Assistant to join the team based in Stafford.

We are seeking a highly motivated and enthusiastic Caseworker Assistant who has experience of working within a relevant area such as Housing, a Home Improvement Agency, Social Care or Benefits advice and understands the different types of adaptations undertaken via Disabled Facilities Grant funding.  You will be required to provide comprehensive support to the team to deliver adaptations which enable residents of Stafford Borough and South Staffordshire District to live independently in their homes.

A brand-new service

Our service enables disabled and older residents to live safely and independently in their own homes, to maximise their potential, improve dignity and reduce stress in daily tasks.  We provide advice, assistance, and support to residents who need adaptations and empower them to participate in the home adaptation design process.

We aspire to provide a home improvement agency style service, where each customer has a single point of contact throughout their journey.  We begin with the assumption that each individual is best placed to judge their own wellbeing.  We take account of residents’ views, wishes and feelings to understand the needs experienced and identified by them, along with their family and carer/s, whilst working to national supporting policies and the latest professional guidelines.

Key Skills & Qualifications       

You should have:

  • Excellent communication skills both verbal and written
  • A commitment to exceptional customer service
  • Good IT skills and the ability to quickly learn how to use various systems (for case management, finance and procurement)
  • An eye for detail to maintain quality records and accurate documents Problem solving skills
  • The ability to prioritise and work under pressure
  • A full UK driver’s license  

This role is working in a regulated activity and will be subject to a DBS disclosure.

In return, we can offer you working arrangements that will enhance your work-life balance.  These include home working (dependent on service need) and a holiday allowance of 24.5 days plus bank holidays. 

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of training and developmental opportunities is also offered.

For further information and to apply, please visit our website at:

We are looking for candidates to start as soon as possible.

Closing date for completed applications: 03 March 2024
Interviews will be held on week commencing: 11th March 2024








Stafford Borough and Cannock Chase District Council are neighbouring authorities; working closely together and sharing a number of services to provide high quality, cost effective services for their residents, while retaining their own distinct priorities and identity.

Stafford Borough Council

Riverside, Civic Centre, Stafford, ST16 3AQ

Stafford Borough Council is a proactive and forward-thinking authority with big ambitions.

A Council that is financially resilient, sustainable and delivering good value for money, Stafford Borough Council evolves to meet the changing needs of our community.

Staffordshire’s largest district, covering an area of approximately 230 square miles and with a population of 131,000, Stafford Borough continues to forge strong partnership links with private, public and voluntary sector organisations to create award winning parks and open spaces, strong transport links, protect our area’s natural environment and encourage strong, cohesive communities by developing safe, clean and attractive places for local people to live, work and enjoy.

Please visit for more information about us, the benefits rewards and learning opportunities available when working for us, and our commitment to equality and diversity.

Cannock Chase District Council

28 Beecroft Road, Cannock, Staffordshire, WS11 1BG

Cannock Chase District Council serves a population of around 100,000 residents.  The District covers over 30 square-miles of southern Staffordshire, which includes 3 main town centres: Cannock, Hednesford and Rugeley.  Cannock Chase is a designated Area of Outstanding Natural Beauty and is popular with local residents as well as tourists.

Our ambition is to make a difference to local people’s lives.  In our 5 year Corporate Plan (2018-2023) we have 2 new key priorities which are: ‘Promote Prosperity’ and ‘Community Wellbeing’, which aim to improve the opportunities, wellbeing and quality of life of our communities.

Cannock Chase District Council is committed to Equality & Diversity and our employees enable us to reach our goals and deliver our services to a high standard.  We strive to recruit dynamic individuals who are seeking rewarding and satisfying job opportunities.

Working for us is not just a job; you will be playing a part in serving our communities; we are very much one team where everyone’s contribution is valued.

Full or part time and with a diverse range of career options, we may well have a job that suits you.

How to Apply

We advertise vacancies through a variety of media platforms but our on-line application form is only available from our respective websites at:

Here you’ll find advice and guidance to help you register and complete your application, as well as register for vacancy alerts for specific roles.

If a hard copy application is preferred, please contact a member of the HR Services team on:

Stafford Borough Council – 01785 619655 or,

Cannock Chase District Council – 01543 462621 or

Please note we do not accept C.V.’s.

Learning and Development

From the start you will receive a warm welcome through an induction which will give you the opportunity to go through your role and responsibilities, terms of employment, learn about some of our key policies and procedures as well as provide you with some practical information to make the transition into your new role as smooth and effective as possible. 

We recognise that one approach does not fit all so we use a range of operational, developmental and statutory opportunities together with a combination of approaches and techniques to encourage and develop individual learning and growth.  Employee Reviews are completed on a regular basis and coaching and mentoring is available to develop individual skills, knowledge and confidence.  E-learning and ‘on the job’ training are used to support personal responsibility and a blended approach to learning.

Benefits and Rewards

We have a range of benefits which have been designed to make the council a positive, supportive and enjoyable place to work.

These include:

  • A friendly, supportive and positive working environment
  • Access to the Local Government Pension Scheme
  • Generous annual leave entitlements
  • Flexible working, where applicable to the post
  • Family friendly and policies
  • Employee health and wellbeing schemes such as cycle to work and healthcare schemes
  • Positive working relationships with trade unions
  • Training and development opportunities
  • Employee support services
  • Occupational sick pay scheme

Equality and Diversity

We are committed to a working environment where everyone is valued without prejudice.  We value diversity and equality of opportunity for all existing and potential employees.  We will not discriminate on the grounds of race, religion or belief, marriage and civil partnership, disability, sex, gender reassignment, pregnancy and maternity, sexual orientation, or age.

When recruiting we shortlist using the information supplied on the application form only; personal information forms no part of the shortlisting process ensuring that decisions relating to recruitment are made on a purely objective basis relating to skills, ability and experience.

Any tests conducted as part of the interview process are designed to be non-discriminatory and relate purely to the demands of the role.

We are a Disability Confident Employer; we ensure that any disabled candidate meeting the essential criteria is guaranteed an interview.  A local veteran making the first transition from military to civilian employment is also guaranteed an interview where the essential criteria are met.

We are committed to supporting our employees in maintaining the health and wellbeing and have developed a range of resources and benefits to help us do so.  Our support for employees is accredited by national initiatives such as Mindful Employer (Stafford Borough Council) and Time to Change (Cannock Chase District Council).

Company info
01785 619655 / 01543 462621
Stafford / Cannock
United Kingdom

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