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Community Outreach Officer - Charity Sector

Act on Energy
Coventry and Pitchill WR11 8SN
£24,701 rising to £28,109 per annum
Closing date
18 Mar 2024


Community Outreach Officer

Positions available



Predominantly Coventry based


£24,701 rising to £28,109 upon successful completion of six month probation


Full time - 37.5 hours per week, Monday to Friday 9 a.m. to 5 p.m. (occasional weekend and evening work). 


  • 25 days holiday + bank holidays
  • Workplace pension scheme
  • Full Training provided
  • Staff away days


Act on Energy is a fast growing and dynamic energy advice charity.

We’ve been at the forefront of expert energy advice in the Midlands for over 25 years.

And although Energy is in our name – we have people at our heart.

Because the climate crisis and drive to Net Zero – as well as rising energy prices and increasing fuel poverty - means that people need us more than ever. Demand for our help has never been greater. That’s why we’re hiring.

So, if you’re looking for a career change that absolutely makes a difference to people’s lives, our region and the environment…come join us!



A Community Outreach Officer works out in the community helping vulnerable residents with their basic to complex energy needs.

You will support householders with impartial energy advice, understanding their needs and finding pathways to support them in their own homes and to help householders save money and energy.

The householder is at the heart of what we do, empowering them to understand their energy needs, helping them reduce the running costs of their home but also to enable them to live in a warm and healthy home.


  • As part of our existing outreach worker team, you’ll be working with the general public but also creating links with partner agencies to tackle the impact of fuel poverty.
  • To engage with professional health workers such as GP practices and health visitors; community based social prescribers and health and social care organisations.
  • Providing training to key partners to understand the links between health & cold homes
  • You will be helping to prevent re-admission to hospital; reduce over-reliance on GPs/home care providers; reduce social isolation; improve health and wellbeing whilst at the same time improving people’s lives by tackling fuel poverty and helping people to improve their home’s energy efficiency.
  • You’ll be supporting people with energy advice and relevant support to vulnerable households. The support will be holistic – providing residents with advice on energy saving, income maximisation (through our partners), installation of low cost energy measures and onward referrals.
  • You’ll take the time to understand people’s often complex needs and understand the right referral pathways to seek further help and support.
  • You’ll also provide support to other front-line workers so that they can understand the relationship between warm homes and improved health outcomes.
  • You’ll be based from home but will be out in the community you serve.


You should demonstrate in your CV and covering letter how you meet the requirements of the role. Please ensure that you address each one of the criteria above and below as this will be used to assess your suitability for the post.

Essential skills:

  • The ability to work independently and manage your workload 
  • Experience of working with vulnerable households
  • Experience of handling complex and sometimes difficult situations 
  • Knowledge and experience of housing, health and social care practice
  • Experience at delivering public energy advice and training sessions
  • Excellent communication skills and ability to work with a wide range of audiences
  • An eye for detail with excellent numerical skills
  • Flexibility – being able to respond positively to changes in work at short notice and to set deadlines
  • Commitment to equal opportunities and anti-discriminatory practices to work with a diverse customer base
  • Excellent IT skills including MS Word; Excel and Teams
  • Enthusiasm and ability to get stuck in and hit the ground running
  • Full clean driving licence with use of own vehicle.

Desirable skills:

  • Knowledge of domestic energy advice and affordable warmth issues
  • Level 3 in Energy Awareness (although full training will be given)
  • Good general knowledge of energy industry
  • Experience of working in – or supporting – local authorities or other statutory bodies


Training and support will be provided to you including opportunities to attend short training courses and potentially gain qualifications as needed.


Subject to a 6-month probationary period.

Interviews will be held in person at our offices Nr Salford Priors, Warwickshire.


At Act on Energy we strive to engage with householders to support them through their energy journey offering a full home energy support service and impartial advice with the householder at the centre of all that we do.

We ensure that we handhold the most vulnerable householders through all their energy needs and aim to empower others to make ongoing decisions that will provide better health and economic outcomes for residents of Warwickshire, Worcestershire, Coventry, Solihull, Birmingham and the wider West Midlands.


CV and covering letter marked for the attention of Gareth Williams by email to (please include job reference AOE-COO in the email's subject) or post your documents to:

Act on Energy
Unit 2 Lauriston Business Park
Pitchill, Salford Priors
Warwickshire WR11 8SN


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