Service Delivery Officer

Birmingham, West Midlands
Band C Lower (£19,521- £24,030 per annum)
21 Jun 2017
19 Jul 2017
Job Ref
Contract Type
Full time permanent
Working Pattern
Shift work

Diversity and Inclusion Vision: “Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

Are you looking for an exciting opportunity to enhance the level of service that we provide to the public? Can you see yourself as the driving force behind improving the effective and efficient way that West Midlands Police deploys our resources? In that case this could be the job for you?

Applicants are invited to apply for the position of Force Response Service Delivery Officer (SDO) within Force Contact.

This new and exciting role has been created in order to dynamically understand and assess incident demand against calls for service from our communities. It is a role crucial to the delivery of a new operating model and you will influence how the organisation uses its resources to maximum effect to deliver a high quality policing service.

The role requires applicants to act in an advisory capacity to the Force Incident Manager (FIM) and Mission Support Superintendent to facilitate the decision making process around the movement of response resources and where appropriate the need to utilise resources from other departments.

Excellent communication and decision making skills are desireable and the ability to provide tactical advice based on live time activity data. Ideally you will be self-motivated, able to interpret management data and be innovative in their thinking in this newly established role.

Ideally we are looking for you to have the following skills and attributes.

Good computer literacy skills and a working knowledge of the organisation's IT systems
Be able to provide detailed and accurate reports, having excellent attention to detail.
Ability to assess situations and respond swiftly.
A good communicator.
Capacity to prioritise and support requests .

The role is based at Bournville Contact Centre and you are required to work a 24/7 shift pattern.
We will be holding 3 briefing sessions taking place at Lloyd House for any persons interested where the role will be explained fully and there will be the opportunity for you to ask questions.

These are as follows :

Friday 30th June , Lloyd House 1.3
Tuesday 4th July , Lloyd House 1.6

Interviews are scheduled to take place the week commencing 24th July.

For further information please contact Sarah O'Neill 801 1023 or Inspector James Littlehales.


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