Pensions Team Leader
An exciting opportunity has arisen to appoint a Team Leader within the fund’s benefit operations team.
The West Midlands Pension Fund is a local authority Pension Fund based in Wolverhampton, West Midlands. The Fund is one of the UK’s largest pension funds, managing and administering the pension interest of our members and scheme employers. We currently have over 280,000 scheme members, 500 employers with £13bln of assets under management.
Responsibilities will include;
• Leading one of the benefit operation teams ensuring that work is delivered to a high standard, and within given timescales.
• To be responsible for the day to day management and monitoring of the standard of service provided to members and provide support and coaching to staff to improve performance delivery in line with the fund’s KPIs.
• To be responsible for and accountable for the team’s development and training both specialist/technical and interpersonal/management skills to ensure the team are kept up to date with knowledge of the pension legislation which affect the administration of the LGPS
• To provide solutions for incoming and outgoing complex queries and complaints both in writing, verbally, electronically and by personal visit and to assist with the collation of information for Internal; Dispute Resolution Procedure (IDRP) casework.
The ideal candidate will be a highly organised, flexible inspiring person who works well under pressure. They must have significant pension’s knowledge and experience and be able to demonstrate the ability to lead a team to success.
In return, we offer excellent development opportunities, plus a range of benefits that include a career average pension scheme.
For more information please contact Lisa Davis on 01902 551837 or email firstname.lastname@example.org or to apply for this post please visit the following website:
Internal closing date: 18 July 2017
External closing date: 18 July 2017
Job Description & Personal Specification