Skip to main content

This job has expired

Community Alarms Officer

Employer
Sandwell Metropolitan Borough Council
Location
Operations and Development Centre, Roway Lane, Oldbury & Dolton Way, Tipton
Salary
Band D, SCP 9 -17 (£25,119 - £28,770 pro rota, per annum)
Closing date
25 Mar 2024
Reference
SAND000008280

View more

Sector
Local Councils
Job Type
Community, Social Care – Adults
Contract Type
Permanent
Working Pattern
Part Time
Hours
Part-Time

Job Details

We currently have an exciting opportunity available to recruit a permanent  Community Alarms Officer job share post (17.5 hours).  

We are looking for enthusiastic individuals who possesses a good working knowledge of the community alarm service including assessing and installing telecare equipment to individuals within their own homes.

You must hold a full driving licence and able to drive the Councils fleet vehicles, both manual and automatic.

You will be required to plan the diary to ensure all assessments are completed as scheduled:

To undertake the installation, demonstration and programming of a range of alarm and Telecare equipment.

To operate the control centre equipment on a 24 hour basis and to receive and answer incoming calls in accordance with the Telecare Service Association Code of Practice policies and procedures and service standards.

To identify the type of emergency, assess the needs of the customer and initiate appropriate action to calls received on a wide range of issues, emergency, medical, social, housing, telecare and care.

To provide a courteous and professional service at all times offering information advice and support when dealing with customers, colleagues, councillors, customers and contractors and take necessary action to conclude the enquiry.

To receive calls from individuals and establishments being monitored for lone worker, Telecare, Telehealth, fire, burglary, temperature control etc and action as appropriate.

Provide an out of hours answering and filtering services for the Authorities repairs and other services, deciding priority and communicate and liaise with trades operatives, contractors and standby supervisors where appropriate.

To undertake safety checks on the vehicle used in the course of these duties.

To provide emergency first aid, and lifting and handling as required

You will also be required to undertake an enhanced Disclosure and Barring Check.

Hours

17.5 hours per week

Working Pattern

Rota 07:00 to 19:10 and 19:00 to 07:10.

Please download an application below and submit to hrresourcing_applications@sandwell.gov.uk

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to: hr_resourcing@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours.

Supporting documents
Job Description
Personnel Specification
Information for applicants
Application form

Company

Who are we?

Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities
  • Flexi-time working
  • A variety of leave schemes including carers, compassionate, maternity and paternity
  • Volunteering scheme

Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell. 

We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page; http://www.sandwell.gov.uk/Vision2030

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;

https://www.sandwell.gov.uk/counciljobs

For information on our Values and Behaviours, please visit:

https://www.sandwell.gov.uk/council/values-behaviours

To view a copy of the Local Government Career Guide, please visit;

https://www.wmjobs.co.uk/staticpages/30847/local-government-careers

Company info
Website
Telephone
0121 569 3300
Location
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
Oldbury
West Midlands
B69 3BS
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert