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Facilities Support Officer Level 3

Sandwell Metropolitan Borough Council
Sandwell Council House, Freeth Street, Oldbury, B69 3DE
Band D, SCP 9 -17 (£25,119 - £28,770 per annum)
Closing date
4 Apr 2024

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Local Councils
Job Type
Engineering / Facilities, Regeneration
Contract Type
Working Pattern

Job Details

We are looking for a Facilities Support Officer Level 3 to support the Facilities Management service needs and be an identified first point of contact working and responding as the FM helpdesk operative.

General operating hours being between 08:00 – 17:00 Monday Friday to ensure the relevant process and triage.

As part of the role you will:

  • Liaise with Internal and external customers, and stakeholders regarding room hire options and bookings. There will be a requirement to ensure that hire fees and charges are adhered to and applied.
  • Produce accurate and time critical documents, spreadsheets and correspondence using relevant IT skill as required.
  • Co-ordinate, monitor and record information and maintain records as required.
  • Collate statistical information and prepare appropriate record and returns as required.
  • Have a positive, professional, and courteous approach with the view for self and service development where applicable.


  • Educated to GCSE/ Level 2 or equivalent in a relevant subject. 
  • Knowledge of and ability to utilise Microsoft office-based packages e.g., power point, excel, word.
  • Minimum of 2 years’ experience of working in a busy office environment.
  • Ability to communicate at all levels through an approachable manner.
  • A good understanding of Health and Safety workplace requirements.


For an informal discussion, please contact (Darren Jones)

To Apply: Please download an application form below and submit to



We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact the Resourcing Team on 0121 569 3300 or via e-mail to


Who are we?

Sandwell is situated at the very heart of the West Midlands, just a stone’s throw from Birmingham. A large, diverse, metropolitan borough, Sandwell offers exciting opportunities for all in a friendly, supportive environment.

Why work for us?

  • Generous annual leave entitlements
  • Access to the Local Government Pension Scheme
  • Access to an award-winning employee benefits scheme, which includes:
  • An exclusive retail discounts portal
  • Salary sacrifice schemes for cars, bikes, technology and car parking
  • An employee assistance and counselling service
  • Annual leave purchase scheme
  • A wide variety of learning and development opportunities
  • Flexi-time working
  • A variety of leave schemes including carers, compassionate, maternity and paternity
  • Volunteering scheme

Your career at Sandwell Council

We offer something for everyone, with an incredibly wide range of career opportunities, at any stage of your career, from apprentices to senior managers.

Whether your focus is a support service, such as Finance, Human Resources, Legal or ICT, or a frontline service, such as Social Care, Planning & Regeneration, Housing or Leisure, it’s worth looking at what Sandwell has to offer.

Our plans for the future

Our Vision 2030 shows just how committed we are to creating the best future possible for our communities and for the people who live and work in Sandwell. 

We’re a progressive organisation, and we’re proud of what we’ve achieved so far, but we know there’s much more to do to make our vision. For more information on our plans for the future see our dedicated vision 2030 page;

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit;

For information on our Values and Behaviours, please visit:

To view a copy of the Local Government Career Guide, please visit;

Company info
0121 569 3300
Sandwell Metropolitan Borough Council
Sandwell Council House
Freeth Street
West Midlands
B69 3BS
United Kingdom

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