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Energy Advice Caseworker

Citizens Advice Staffordshire South West
within Stafford Borough, Cannock Chase and South Staffordshire . A blend of office and home working
£22,011 per year
Closing date
5 Apr 2024

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Charities / Voluntary
Job Type
Contract Type
Fixed Term Contract
Working Pattern
Flexible hours

Job Details


Fixed Term until March 2025 with possibility of an extension.


Based in Staffordshire South West working across various locations as required located within Stafford Borough, Cannock Chase and South Staffordshire Districts.  A blend of office and home working.

The Role

We are looking for an Energy Advice Caseworker to join our Energy Advice Team and provide assisted action and support to help clients reduce their energy bills, maximise income while supporting  with wider advice issues.

You will have:

  • The ability to commit to and work within the aims, principles and policies of the Citizens Advice service. Good understanding of issues relating to the current energy crisis. A working knowledge of energy tariffs, warm home discount and Priority Service Register. A broad understanding of the advice area. The ability to work to targets.  Support the team with outreach and community based activities. Some experience of delivering information to external groups. Be computer literate.  Essential to have a vehicle as outreach travel will be required.  Essential training will be provided for the successful candidate.

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.


We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

What are we looking for?

We want to work with people who are passionate about giving an effective service to those most in need.

You will be a highly motivated strong team player with excellent interpersonal skills.  People are our biggest asset, so we build our jobs around you.

How to apply

For further details and to download a job pack, please see

Send your CV to

Closing Date:   12 noon 5th April 2024


Interviews will be held by video link: week commencing 8th April 2024


If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.



Citizens Advice Staffordshire South West is a registered charity. We have four offices, based in Cannock, Rugeley, Stafford and Stone - allowing easy access to your local service. Disabled access is available at all of our offices. We also have various outreach venues in the local area.

Our service provides free, confidential, impartial and independent advice. We value diversity, promote equality and challenge discrimination.

We offer face to face advice and advice by telephone on a range of issues including debt, benefits, housing, employment, family and relationship matters and consumer advice. We also have specialist advice services in debt, welfare benefits and housing.

Company info
01785 283472
17 Eastgate Street
ST16 2LZ

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