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Tenancy Sustainment Officer

North Warwickshire Borough Council
Atherstone, Warwickshire
£26,421 - £28,770 per annum
Closing date
6 May 2024

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Local Councils
Job Type
Contract Type
Full time temporary
Working Pattern
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Job Details

Tenancy Sustainment Officer 
2 Year Temporary Contract
£26,421 - £28,770 per annum
37 hours per week

North Warwickshire Borough Council is seeking to recruit a committed and highly motivated individual with a proactive attitude and proven track record of working with tenants to resolve issues that will assist them to sustain their tenancy and prevent them becoming homeless.

The authority offers an excellent employment package with flexible working, Local Government pension scheme, generous holiday entitlement and discounted Leisure Centre membership.

The successful candidate will be required to provide practical advice, information and support on a wide range of issues including housing, welfare rights, personal finance, life skills and the promotion of personal independence.  You will work with tenants and applicants who have approached the Council for re-housing and develop personal support plans that will identify actions to help them sustain their tenancy.  You will need to undertake financial assessments and  provide advice that will enable them to manage their money effectively and maximise their income. This will include specific interventions such as budgeting and financial  advice, assisting customers to make welfare benefit applications and foodbank referrals.  

You will need to work with private landlords to address tenancy debts and negotiate re-payment plans that will enable the tenant to stay in their home and prevent them becoming homeless.  You will also need to work closely with other local service providers and partner organisations to provide advice on a broad range of financial, benefit and social issues.  This will specifically include the Department of Work and Pensions concerning customer’s claims for Universal Credit.

Experience of working in a social housing environment or service that provides money/debt advice or welfare benefits is essential as is experience of working in a customer facing environment and dealing with difficult or complex situations.   You will have a good understanding of welfare benefits including knowledge of housing benefit and universal credit.  You must have a good understanding of financial support mechanisms in the local area and nationally to support financial hardship and be able to communicate well with customers to understand issues and resolve them.  Possessing a high level of personal and professional integrity is essential.  

Appointment to this post will be conditional upon receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service, before the appointment is confirmed.  A Basic check will be required. This will contain details of convictions and conditional cautions considered to be ‘unspent’ under the terms of the Rehabilitation of Offenders Act 1974. 

Should you require further information about this position, please contact Helen Parton, Housing Services Manager on (01827) 715341.

To apply for this vacancy please visit the Council’s website: 

Please note that we only accept completed online application forms and cannot accept CVs as a method of application for this vacancy.

Closing date for receipt of applications is Monday 6th May 2024



Working for us

North Warwickshire Borough Council is a small authority, but we offer a rich variety of rewarding roles.

Our employees are committed to serving the whole community. Everyone’s contribution is valued and staff at all levels get the opportunity to contribute to working groups that make a difference for our staff and the community we serve. We have an agreed staff charter, which lays out how we work.

Staff Charter

I have an expectation that I will:

  1. Be valued
  2. Be supported
  3. Be able to contribute to the running of my team
  4. Be trained and developed appropriately
  5. Be treated with dignity and respect
  6. Be consulted on change
  7. Enjoy work life balance
  8. Have a healthy and safe working environment

I have a responsibility to:

  1. Be customer focused
  2. Be a team player
  3. Develop the skills to carry out my job
  4. Perform to the best of my abilities
  5. Promote the Borough Council
  6. Participate in improving services
  7. Raise any concerns early
  8. Support service provision to meet the Council’s vision and plans
  9. Treat people with dignity and respect

We will do this by:

  1. Accessibility to flexible working arrangements where possible
  2. Arranging appraisals (including half yearly review) 
  3. Providing enough time, resources and training to do the job
  4. Performance management
  5. Having training plans
  6. Learning from mistakes
  7. Listening to and learning from staff suggestions
  8. Effective performance management

How to apply before making an application

To apply through this website, select the 'Apply now' option within the job advert of your choice. This will take you direct to the job on our own North Warwickshire Borough Councils website.

Our preference is that we receive applications online as this enables us to provide a faster and more efficient service. However, if this not an option for you, please contact (01827) 715341 (24 hour answer service) where you can request a job pack.

Following your application

Where possible, we will include the planned interview date in the job advert so that you can make arrangements in advance to attend the interview or selection process.

When you visit us, you can expect a panel interview using structured interview questions. Depending on the post you are applying for, you may also be asked to undertake another form of assessment, such as a written test or a presentation. You will also be required to bring proof of your identity. All the details about the interview will be provided beforehand in your invitation.

Following the interview, we will let you know if you have been successful or not. We aim to do this within 48 hours or as soon as possible after that. You will be able to request feedback should you wish to do so.

Learning & Development

The Council is committed to investing in its people. We are fully supportive of developing our employees to their full potential, which enables them to make a positive contribution to the effectiveness of our services.

Right at the beginning of your employment, your manager will take you through a comprehensive induction. At this stage, any training and development needs will be identified. You will also have your own plan, which your manager will support and monitor with you (through the Supported Introduction to Employment process).

The development doesn’t stop there, however. It's ongoing throughout your employment. Training and development needs are identified through the Council’s appraisal scheme. At these appraisals, both you and your manager will identify the most appropriate activity to meet your development needs. This could include course-based training, vocational programmes, seminars, conferences, reading, planned work experience or on-the-job instruction.

Benefits & Rewards

We offer all employees the option of joining the Local Government Pension Scheme.

The standard full-time working week is 37 hours. The Council also has a flexi-time system that gives those employees that qualify some control over the hours that they work. Where it's practical, we also offer various alternative working arrangements such as part-time working, term-time only contracts, homeworking and compressed working hours.

We work closely with the trade unions and consult widely in matters affecting employees, in relation to both terms and conditions and in developing policies and procedures. Information on how to become a union member is on the employee intranet site.

Both unions and management are committed to providing a good and safe working environment by agreeing local procedures and by providing an occupational health service. From time to time, we will run events promoting healthy lifestyles. Where necessary, we will also provide a free counselling service.

A generous relocation package is available to eligible employees, who need to move home as a result of accepting an appointment. The scheme provides help towards removal expenses, legal fees, estate agent fees, disturbance expenses and additional accommodation costs.

Other eligible benefits are maternity leave above the statutory requirement, childcare vouchers, and an assisted car purchase scheme.

Armed Forces Covenant

We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. In 2018 we were awarded the Armed Forces Employer Recognition Scheme Silver Award. We have a range of internal processes and policies to support our Armed Forces Communities.


Armed Forces Covenant image


Company info
01827 715341
North Warwickshire Borough Council
Council House
South Street

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