Revenues and Benefits Customer Services Adviser Apprentice

Location
Leamington Spa, Warwickshire
Salary
£170.00 per week
Posted
06 Jul 2017
Closes
22 Jul 2017
Job Type
Customer service
Contract Type
Fixed Term Contract
Working Pattern
Standard
Hours
Full-Time

18 Month Fixed-Term Contract

Are you are an excellent team player? Do you have excellent customer service skills?

If you are looking for an interesting job where every day is different and you enjoy helping customers with their telephone enquiries, this may be the opportunity for you!

We have a full time apprenticeship vacancy within our telephone customer service team that deals with Council Tax, Benefits, Business rates and switchboard calls, based in Riverside House, Leamington Spa.

The main purpose of the job is to provide:
•  Answers to customers’ enquiries whist they are on the telephone
•  Use your judgement to make correct amendments to customers’
   accounts and claims
•  Keep customers’ records accurate and up to date
•  Answer switchboard calls  and signpost customers to the correct
   department

You may have to deal with vulnerable and upset customers so a commitment to being patient, understanding and the ability to remain calm at all times is an essential attribute needed for the role.

Previous customer service experience is desirable but full training and support will be given to the successful applicant.

For more information about the post please contact Caroline Walton, Customer Service Team Leader either by telephone on 01926 456832 or email caroline.walton@warwickdc.gov.uk