Community Support Officer (Central Communications)
37 hours per week, variable shifts, annualised hours.
We are looking for someone who enjoys interesting, challenging and rewarding work to join our Community Support control centre team. The work is immensely varied and includes responding to emergencies from vulnerable people via the Council’s Borough Care alarm system, operating and monitoring CCTV cameras, and dealing with council housing repairs out of office hours. If you have a cool head, the ability to act promptly and decisively in a variety of situations, can express yourself clearly both verbally and in writing and have basic PC skills, we want you to join our team.
You will work shifts within a set rota pattern comprising of two 12hr day shifts (8am to 8pm) followed by two rest days, then two night shifts (8pm to 8am) followed by three rest days, which is then repeated. The shifts include some weekend and Bank Holiday working and may occasionally be adjusted to cover staff absences i.e. holidays, training and sickness etc. Flexibility and the ability to occasionally work at short notice is an important element of the post.
Experience of working with people in a “caring” and/or a “call centre” type environment will be an advantage, but essentially we want people with the right attitude, enthusiasm and commitment who will help us maintain our high quality services. Full training in all aspects of the post will be provided to the successful candidate. A full driving licence and Disclosure & Barring Service clearance is essential, as sometimes visiting Borough Care clients in their own homes whilst responding to emergencies will be part of your duties.
This post is exempted under the Rehabilitation of Offenders Act 1974 and, as such, appointment will be conditional upon receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service, before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. An Enhanced Disclosure will be required.
If you would like further information before making an application please contact Gary Thomas-McGenity Community Support Manager Ext 2303.
Application forms can be obtained by telephoning (01827) 715341 (24 hour answer service) or by visiting the Council’s website: www.northwarks.gov.uk